If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. What is Clear TV?
A government mandate requires television broadcasters to convert from analog to digital broadcast. Now, only digital signals are available over the air in the United States and Canada. Clear TV is a digital antenna that receives over-the-air digital and HD signals for free. The signal is a better visual and audio quality than analog. Digital television enables broadcasters to offer multiple programming choices on a single channel (sub channels), greatly expanding viewer choices.
2. How many Clear TV channels can I receive over the air?
Reception will vary based on factors like geography and location of the broadcast signal; antenna, hills, buildings and even tall trees can impact reception. It is recommended that you be within 25 miles of a broadcast antenna. Most households can receive these popular networks: PBS, NBC, CBS, ABC, FOX, ION, CW, Qubo - a children's channel, 24-hour sports programming, a 24-hour classic movie channel, 24-hour news and weather, and popular Spanish-language channels: Azteca, Univision, Telemundo, TeleFutura, may also be available.
3. Will I receive Cable shows?
No, Clear TV channels do not include shows that are produced for cable only.
4. Will it fit all Televisions?
Clear TV will connect with televisions that have an Antenna IN or a Cable IN port on the back of the television. Most televisions sold after May 25, 2007 are required by law to have an ATSC (Digital) tuner built-in and will receive digital broadcasts. If your television was purchased earlier, but has a menu option for scanning digital channels, then your television has a digital ATSC tuner. Check for the letters 'ATSC'. If it does not say that it is equipped with an ATSC tuner, you will need to purchase a converter box in order to watch free Clear TV channels.
5. Do I need an amplifier?
The Clear TV connects directly to the TV. An optional accessory amplifier can be added. The amplifier will boost the signal strength.
6. Can I add an extension cable to my Clear TV?
Yes, if you would like to move your As Seen on TV Antenna to a different location you can purchase an extension cable and stand.
7. Are all broadcasts now in High Definition?
Not all digital signals are High Definition.
8. Is the picture better than cable?
All cable companies compress their HD signals; the result is a degraded signal that is usually inferior to Over the Air (OTA) broadcast. With the Clear TV, you will be able to watch free HDTV with a better picture than you would get with HD provided by your cable company.
9. What is signal compression?
Signal compression is a method of making video transmissions smaller. The quality of the signal is degraded in order to fit in more quantity. All cable companies compress their signals in order to make room for all of those extra channels.
10. Does Clear TV work with my DVR or TIVO??
Yes, the As Seen on TV Antenna is compatible with TiVo and other digital video recorders (DVR) so you can watch what you want, when you want. Since Clear TV is a HD antenna and can receive a HD broadcast signal there is no need for an HD converter box.
11. Will the Clear TV channel numbers be the same?
With the digital system, the channel number that appears on your television screen and the actual channel number can be and often are different. Many stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.
12. What if I can't receive a signal with Clear TV?
Signal strength will vary based on certain variables, such as distance from the transmitter, hills, buildings, and even tall trees can impact reception. To check the exact distance from your residence to the nearest transmitters, and get an idea of what to expect in the way of reception, go to antennaweb.org and type in your address. It is recommended that you be within 25 miles of a broadcast antenna.
Clear TV provides the best digital HD antenna as seen on TV. Once your digital HD antenna is set up, you’ll be able to access many popular TV channels. With Clear TV, there are no contracts, no monthly fees and no unexpected hikes in price. If you are not satisfied with the performance of your HD antenna, we don’t expect you to pay. We are committed to our customers and offer a 60-Day Money Back Guarantee. Learn more about Clear TV features and how a digital antenna can benefit you.
PERFORMS BEST WITHIN A 25 MILE RADIUS FROM TRANSMITTING TOWER. PERFORMANCE MAY VARY. RECEIVES HIGH VHF/UHF, HD, AND SD CHANNELS. CHECK LOCAL LISTINGS FOR AVAILABLE PROGRAMMING. CLEAR TV CANNOT RECEIVE CABLE OR SATELLITE SERVICES. MAY REQUIRE TV/DEVICE WITH ATSC TUNER. TO FIND OUT WHAT STATIONS ARE IN YOUR AREA, VISIT WWW.ANTENNAWEB.ORG AND ALSO VISIT WWW.DTV.GOV WHICH GIVES YOU A RECEPTION MAP.