If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. What do I use the Multi-Purpose Pro Chef Knife for?
Our Multi-Purpose Pro-Chef Knife is essential for preparing any meal— no matter how small. It's perfect for slicing, dicing, and chopping protein, fruits, vegetables, and even cheese! Plus, it's an excellent carving knife.
2. What do I use the Non-Stick Serrated Knife for?
Not only is our Non-Stick Serrated Knife designed for slicing smoothly through raw meat and fish, it's ideal for cutting toaster-perfect bread slices.
3. What do I use the Versatile Fillet Knife for?
The Versatile Fillet Knife effortlessly slices the skin off of meat and fish without sticking. The thin, flexible design makes it perfect for boning, too.
4. Are the knives easy to use?
Yes! Our knives are designed with ergonomic, easy-grip handles for ultimate precision and control.
5. Can I use the knives to cut tough or sticky food?
All of our knives are engineered with Cerami-Tech Ever Sharp Technology for zero sticking — no matter what you're cutting!
6. How do I care for the knives?
Although the knives are dishwasher safe, we recommend cleaning by hand. Wash with warm water, nonabrasive soap, and a soft nonmetallic sponge or cloth. Allow knives to dry completely before storing safely for future use.