If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. What are the dimensions of the Induction Cooktop?
The Induction Cooktop's surface measures 10" x 10".
2. What types of pans will work on the Induction Cooktop?
The Induction Cooktop works with any magnet-friendly cookware. If a magnet sticks to the bottom of your pan, it will work on an induction cooktop.
3. What is the cooktop surface made of?
The Induction Cooktop's surface is made of hardened glass.
4. Does the Induction Cooktop have pre-set buttons?
The Induction Cooktop is designed with an easy-to-read digital display timer with 5 cooking presets.
5. How does the Induction Cooktop keep my meals from drying out?
The Induction Cooktop is designed with a professional Warming Feature. After your meal is finished cooking, the Cooktop automatically keeps your food warm – no overcooking – until you're ready to eat.
6. How does the Induction Cooktop give me precise cooking?
The Induction Cooktop is designed with adjustable time and temperature settings. You choose the time and temperature in precise, 10° increments.!
7. How do I clean my Induction Cooktop?
We recommend cleaning your Induction Cooktop with soap and water or glass stovetop cleaner. Do not submerge Cooktop in water while cleaning.
8. How do I store my Induction Cooktop?
To protect the Induction Cooktop's surface, we do not recommend storing it alongside other cookware. Use a soft cloth to protect the surface if you must store the Induction Cooktop with other cookware.
9. Are there any special safety precautions I should follow?
Always use heat resistant oven mitts or potholders. Do not set anything on the surface that is not a pan. Do not submerge in water. For more information, consult your owner's manual.