60-Day Money Back Guarantee

If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.

Return Policy

To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.

Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:

Product Name
Tristar Products
500 Returns Road
Wallingford CT 06495

Frequently Asked Questions

1. How many eggs can I boil in my Copper Chef Perfect Egg Maker?
The Copper Chef Perfect Egg Maker has enough room to boil seven eggs at once.

2. Do I have to program the Copper Chef Perfect Egg Maker to cook the specific type of egg I want?
No. There’s no programming required! Simply fill the Pre-Marked Measuring Cup with water to the line that corresponds with the type of egg you want to make.

3. What type of eggs can I make in my Copper Chef Perfect Egg Maker?
You can make perfectly cooked soft-, medium-, and hard-boiled eggs as well as restaurant-style omelets and poached eggs.

4. How do I assemble the Egg Maker for poaching or cooking omelets?
ALWAYS remember to place the Egg Boiling Insert on TOP of the silver colored Heating Element first. Place the Poaching Insert or Omelet Insert on TOP of the Egg Boiling Insert before cooking. NEVER place one of the Poaching or Omelet Insert directly on the Heating Element. Detailed directions are found on page 11 of the Owners Manual.

5. How do I know when my eggs are finished?
The Copper Chef Perfect Egg Maker shuts off automatically once your eggs are done cooking.