If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. How do I assemble the Copper Chef Perfect Pizza & Crisper Pan?
The Copper Chef Perfect Pizza & Crisper Pan has three parts: a double-sided Pizza Pan, a Crisping Screen, and a Spring Form Wall. Simply flip the Pizza Pan over to go from thin to regular crust. The Crisping Screen sits on top of the Pizza Pan. For deep dish pizza, just fasten the Spring Form Wall around the Pizza Pan. To transform your oven into an air fryer, simply sit the Crisping Screen on top of the Pizza Pan after you have secured the Spring Form Wall.
2. What are the dimensions of the Pizza & Crisper Pan?
The Pizza & Crisper Pan measures 12" in diameter.
3. What can I make in the Pizza & Crisper Pan?
Unlike ordinary pizza pans, the Pizza & Crisper Pan is designed to make all types of pizza from super thin crust to extra cheesy deep dish. Use the Crisping Screen to transform the Pan into an air fryer for your oven. Make crisp, piping hot French fries, golden brown mozzarella sticks & more!
4. Do I need to use any butter or oil?
The Pizza & Crisper Pan is designed with chef-grade non-stick coating. There's no need to add any extra butter, grease, or oil. For added flavor, you may season the surface with natural oils such as olive, canola, or peanut oil.
5. When making fried food with my Crisping Screen, do I need to turn or flip my food?
The Pizza & Crisper Pan's Crisping Screen allows heat to circulate and penetrate all sides of your food at the same time. It cooks all 360° of your food evenly on all sides. There's no turning and no burning.
6. What is the Copper Chef Pizza & Crisper Pan made of?
The Pizza & Crisper Pan is carbon steel with Copper Tech™ Non-Stick Coating.
7. Is the Pizza & Crisper Pan oven safe?
Yes. The Pizza & Crisper Pan is heat resistant up to 550°F.
8. Can I cut food while it's on the Pizza Pan or Crisping Screen?
Do not attempt to cut food before you have removed it from any of the Pizza & Crisper Pan's components. Always remove your meals before cutting or slicing.
9. What kind of utensils should I use with my Pizza & Crisper Pan?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.
10. Is there a coating on the Pizza & Crisper Pan that burns off at first use?
No. As with all cookware, remember to wash with nonabrasive soap before first use.
11. How do I store my Pizza & Crisper Pan?
We do not recommend stacking any of the Pizza & Crisper Pan's components with other cookware. Use a soft cloth for surface protection if you must store with other pans.
12. How do I clean my Pizza & Crisper Pan?
We recommend you clean all components of the Pizza & Crisper Pan by hand with water, a mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may use the dishwasher.
13. Do I need to polish my Pizza & Crisper Pan like traditional copper cookware?
No. The Pizza & Crisper Pan is coated with premium non-stick coating. It will not oxidize or tarnish like traditional copper pans that need frequent polishing.
14. Are there any special safety precautions I should follow?
The Pizza & Crisper Pan becomes hot in the oven; always remember to use potholders or oven mitts with any of its components. When removing from the oven, divert your face and body away from the Pizza & Crisper Pan as hot steam may result.