If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. Are Genie products machine washable?
Yes, all Genie products are machine washable. You may dry on gentle/delicate cycle in a separate lingerie bag. We recommend you remove bra pads before washing. The pads can be hand washed and air dried.
2. How are Genie’s bra styles different?
3. How does the Dream by Genie Bra make me look slimmer?
The Dream by Genie Bra is designed with 360° of SmoothSlim Technology. Front and Side Support Bands help support and lift to eliminate front and side spillage. The Full Back Control Panel helps smooth the appearance of back fat. You get the perfect amount of lift and support in total comfort.
4. Do the bras and shapers have back hooks or wires?
The Genie Bra, Milana Bra, and Camishaper do not have hooks or wires. The Custom Genie Bra has hooks on the straps so you can remove them or create over 30 different strap positions.
5. What makes the Custom Genie Bra different from other convertible bras?
Many ordinary convertible bras are constructed with unsightly seams and a limited range of strap positions. The Custom Genie Bra has 30+ strap positions for a perfect customized fit under practically any outfit.
6. Can I adjust the straps on the Custom Genie Bra to be longer or shorter?
Yes, the straps can be adjusted to be longer or shorter for the best fit depending on where you are positioning them.
7. Why is there a silicone strip on the inside top of the Custom Genie Bra?
The Custom Genie Bra is designed with a comfortable, no-slip silicone strip that holds your bra in place all day long.
8. Can I wear my Genie Bras or Cami Shaper as a camisole?
Yes, the Genie Bra looks great as a camisole under low-cut necklines, and the Milana Bra is designed to double as a lace cami. The Cami Shaper can be worn under clothing as a shaper or as a lightweight camisole and layering piece.
9. What’s the different between Genie Leggings, Genie Slim & Tone Leggings, and Genie Slim Jeggings?
10. What makes Slim & Tone Leggings better than ordinary leggings?
Slim & Tone Leggings combine the style of a traditional legging with the compression and control of a body shaper. 5 zones of seamless, comfortable compression help smooth and conceal problem areas. Unlike other leggings, the waist can be worn high for extra tummy support or low (rolled down).
11. What is the difference between Genie Briefs, Genie High-Waist Shaping Briefs, and Genie Slim Panties?
12. Why do women love the Genie Hourglass*?
Women all over America are raving about the Genie Hourglass! You get the look of a slim, smooth hourglass shape up to 2 sizes smaller from the second you put it on. Adjustable custom straps mean you can choose the level of compression you want. Plus, you can wear it under or over your clothes or even alone to the gym!
*Please use proper precautions when using this product and consult your physician to determine if there are any risks related to your health. This product is not intended for use in lieu of exercise or proper nutritional plans. Results may vary.
13. What is your return policy?
If for any reason you are not satisfied with your Genie order, simply return your entire product within 60 days directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address.