If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. How do I change the color?
Continuously press and release the button located on the front of your GlowBowl to cycle through the colors. Stop on the color you want to use. The LED will blink after 5 seconds to let you know it has been set on that color.
2. How do I set it to Carousel Mode?
You can set it to Carousel Mode by pressing and releasing the button until the LED blinks. You will notice that one of the colors in the rotation blinks! That is the Carousel Mode. Once it blinks, stop pressing the button to stay in carousel mode.
3. How do I change the Brightness level?
Step 1. Press and release the button to turn the light on. Step 2. While the light is on. Press and hold the button until it blinks. Now you are in Dimmer Mode. Step 3. Continuously press and release the button to cycle through the dimmer levels. Once you are at the desired level of brightness, stop pressing the button. It will then blink after 5 seconds to let you know it is now set.
4. Why does it blink red when it activates?
This means your batteries are running low. Change them soon.
5. Why is the battery cover so tight?
We added a locking mechanism to the battery door to provide an Ultra-Water Resistant Seal. You will notice that once the battery door is closed you can slide the small latch down and feel it click into place. This is all by design!