If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. Can I eat or drink while wearing Perfect Smile?
Do not wear Perfect Smile when eating; although it is possible to drink while wearing it.
2. Can I sleep while wearing Perfect Smile?
Do not wear Perfect Smile when sleeping. We recommend you soak Perfect Smile in a glass of water or mouthwash while you are asleep.
3. Can I wear Perfect Smile more than once?
Perfect Smile is designed to be worn frequently; some people have used it for many years. Remember to take it out at night and when eating. Feel free to wear Perfect Smile over and over again!
4. Does Perfect Smile come in different sizes?
Perfect Smile is One-Size-Fits-All. It will custom-fit around anyone's teeth.
5. Will Perfect Smile stain?
Perfect Smile is constructed with special polymers that will not stain.
6. How do I clean Perfect Smile?
To clean Perfect Smile, we recommend using a toothbrush or soaking in a glass container filled with mouthwash.
7. How do I custom fit Perfect Smile?
It is very simple to get a perfect, custom fit with Perfect Smile:
STEP 1: Place Perfect Smile into a cup of boiling water for two minutes. This will make them flexible and ready to custom-fit to your existing teeth. Remove with a spoon or fork when impression material turns clear and soft. If impression material is not soft, re-heat water. Caution: Perfect Smile will be hot. Wait 10-15 seconds before handling.
STEP 2: In front of a mirror, firmly position Perfect Smile over your existing upper teeth. Press Perfect Smile firmly against your teeth. Gently pat the impression material with your thumbs behind your real teeth. Avoid getting impression material on the roof of your mouth as it may impede speech.
STEP 3: After 30 seconds, gently ease Perfect Smile out of your mouth. Set Perfect Smile in a glass of cold water to cool. The impression material will turn white when it is properly hardened. Try Perfect Smile on. Feel free to re-mold as many times as you want until you get the perfect, custom fit.
8. What if Perfect Smile doesn't fit after molding?
The beauty of Perfect Smile is you can soak the Perfect Smile in hot water again and again until you get the perfect custom fit. Once you've found the best fit for your mouth, there's no need to re-mold if you don't want to.
9. What is Perfect Smile made of?
Perfect Smile is made of a special, non-toxic polymer.
10. Can I wear Perfect Smile over braces?
No, Perfect Smile is not made to fit over braces.
11. Is it difficult to speak while wearing Perfect Smile?
No. Although it may take a little time to get used to speaking while wearing Perfect Smile, you'll be ready to go after a few minutes.
12. Can I return Perfect Smile?
Yes. Perfect Smile has a 60-Day Money Back Guarantee. Less P&H.