Tristar Products is so confident that you will enjoy your product, that we cover every product with our 60-Day Money Back Guarantee. However, if you decide that you don’t love our product, your order is covered by our 60-Day Money Back Guarantee which starts the day your product is delivered. You have 60 days to return your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees. See Return Policy below for return details.
Your satisfaction is our main goal. If you decide that you don’t love our product, your order is covered by our 60-Day Money Back Guarantee which starts the day your product is delivered. You have 60 days to return or replace your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees.
In order to return or replace your product, please call Customer Service to receive a return merchandise authorization number or simply use your original order number. You can also find your order number on www.customerstatus.com.
Pack your product carefully. Include a note inside the box with your name, address, phone number, email, reason for return and if you are requesting a refund or replacement. To avoid delay, place the note inside the box on top of the product/packaging.
Write your return authorization number on the outside of your box for quick and easy processing.
500 Returns Road
Wallingford CT 06495
If you purchased your product at one of our authorized retailers, please return your product to the store.
The manufacturer warrants that all parts and components are free of defects in materials and workmanship for 60 days. This warranty is valid only in accordance with the conditions set forth below:
1. The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated.
2. This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or tness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
3. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.