60-Day Money Back Guarantee

Tristar Products is so confident that you will enjoy your product, that we cover every product with our 60-Day Money Back Guarantee. However, if you decide that you don’t love our product, your order is covered by our 60-Day Money Back Guarantee which starts the day your product is delivered. You have 60 days to return your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees. See Return Policy below for return details.

Return Policy

Your satisfaction is our main goal. If you decide that you don’t love our product, your order is covered by our 60-Day Money Back Guarantee which starts the day your product is delivered. You have 60 days to return or replace your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees.

In order to return or replace your product, please call Customer Service to receive a return merchandise authorization number or simply use your original order number. You can also find your order number on www.customerstatus.com.

Pack your product carefully. Include a note inside the box with your name, address, phone number, email, reason for return and if you are requesting a refund or replacement. To avoid delay, place the note inside the box on top of the product/packaging.
Write your return authorization number on the outside of your box for quick and easy processing.

Send to:
Product Name
Tristar Products

500 Returns Road
Wallingford CT 06495

If you purchased your product at one of our authorized retailers, please return your product to the store.

Frequently Asked Questions

1. When can I use the Power Smokeless Grill?
The Power Smokeless Grill is designed to cook authentic, char-grilled BBQ meals indoors all year round. On any day in any weather!

2. How does the Power Smokeless Grill help keep my kitchen clean?
The Power Smokeless Grill includes removable dishwasher-safe parts. Plus, the Grill and Griddle Plates are designed with Cerami-Tech Non-Stick Coating. Nothing sticks to the surface, so clean-up's a breeze!

3. How much can I cook on the Power Smokeless Grill?
The Power Smokeless Grill has an extra large grilling surface. You can grill six burgers or four steaks at one time.

4. How does Power Smokeless Grill transform into an electric skillet?
You can turn The Power Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate.

5. How does the Power Smokeless Grill help me cook healthier?
When cooking on the Power Smokeless Grill, fat and oil drain away into the removable Drip Tray. Plus, Cerami-Tech Coating means no added butter or oil is required.

6. How do I control the cooking temperature on the Power Smokeless Grill?
The Power Smokeless Grill's LED Smart Temperature Control lets you adjust the temperature from 175° F to 450° F with just the push of a button. Heat is distributed evenly for perfect grilling without hot spots.

7. How does the Power Smokeless Grill reduce virtually all the smoke from grilling?
The Power Smokeless Grill's Turbo-Speed Smoke Extractor Technology sucks up smoke and odor back into the Grill with electric fans, and the Water Tray within the Grill absorbs the smoke.