Power Impact Wand Product Image

Power Impact Wand

Model: PH20009-00300

What You'll Get

Power Impact Wand Ball Head
Power Impact Wand Warm Head Product Image
Power Impact Wand Cool Head Product Image
Charger

FAQ'S

What can I use the Power Impact Wand for?
The Power Impact Wand is a cordless, handheld massage gun. It uses percussive therapy action to help support circulation, loosen tighten muscles, release knots, reduce stress and tension, soothe tightness, and ease temporary muscle aches and discomfort. The Power Impact Wand can also help muscles recover faster, improve range of motion, and support flexibility.

What is percussive massage therapy?
Percussive massage therapy is a type of massage that provides rapid bursts of pressure into the muscle tissue to hyper-target a specific problem area.

What are the benefits of percussive massage therapy?
Percussive massage therapy helps reduce muscle soreness and tension, increase blood flow, reduce inflammation, and break up knots.

Who can benefit from percussive therapy?
Nearly anyone can benefit from percussive massage therapy. From world-class athletes to people who sit at a desk all day, percussive massage therapy can help relieve muscle tension.

Does the Power Impact Wand run on batteries or electrical power?
The Power Impact Wand is a battery-operated, chargeable massage gun. The battery is USB rechargeable.

How do I charge the Power Impact Wand?
The Power Impact Wand comes with a USB battery charging cable.

How long should I use the Power Impact Wand?
We do not recommend using the Power Impact Wand for more than one minute at a time in a single spot.

The Power Impact Wand is not comfortable when used against the bone. What can I do?
Do not use the Power Impact Wand directly on the bone.

Are there any other places where I should not use the Power Impact Wand?
Do not use the Power Impact Wand on your head.

The Power Impact Wand hurts when I use it. What should I do?
If the massage gun causes you to experience discomfort, either reduce the setting or stop using the massage gun.

What is the time frame for the Money-Back Guarantee?
The Power Impact Wand is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect. We apologize for the misprint.

Can the Power Impact Wand be used if taking blood thinners?
Consult with your Doctor to ensure that any exercise or  massage regime is safe when taking blood thinning medication. Blood thinners can make skin more susceptible to irritation.

How do I purchase parts for the Power Impact Wand?
Call customer service for assistance with parts at 973-287-5162.

Guarantee

Power Impact Wand is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of equal or greater value.

Return Policy
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5162 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.

Send the product to the following return address:
Power Impact Wand
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5162. Refund requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5162