Frequently Asked Questions

Why is my iron not heating up?
Check that the main plug is properly inserted or try plugging the iron into a different socket. The temperature control may be set too low.

What is the right temperature for my clothes?
It is essential to select the right ironing temperature. The thermostat dial contains international markers with dots corresponding to three ironing temperatures.

Use the marker with 1 dot for synthetic fabrics.
Use the marker with 2 dots for wool and fabric.
Use the marker with 3 dots for cotton and linen.

Why did my iron smoke on the first use?
When heating your iron for the first time, you may notice a small amount of odor and smoke. This is harmless residue from the manufacturing process that will quickly burn off and disappear.

Can I fill the iron with water when it is plugged in?
No, you must always unplug the iron before filling it.

Why is my iron leaking from the soleplate when I fill it?
Always set your iron to the “No Steam” function before you start to fill.

What is the vertical steam function used for?How do I use it?
This function allows you to iron fabrics on a hanger. Set the iron temperature to the maximum position. Leave the item on a hanger and gently pull the fabric with one hand. Press the Steam Blast Trigger repeatedly and move the iron from top to bottom. NOTE: Never use the vertical steam function on an item being worn by anyone.

What water should I use in the iron?
Use tap water to fill the Water Tank. In hard water areas, you can use a mixture of 50% tap water and 50% distilled or demineralized water. Do not use chemical additives, scented substances, or decalcifiers in the water.

How can I avoid scratching the soleplate of my iron?
To avoid damaging the soleplate, always place your iron on its heel rest of its base, avoid ironing over abrasive item (buttons, zippers, etc.), and never clean your iron's soleplate with abrasive or metallic pads.

Can I use my steam iron for dry ironing?
Yes, and you do not need to fill the tank with water. Set the Steam Selector to off and set the temperature to suit the type of material. Once the iron has cooled down at the end of an ironing session, wipe the soleplate and around the steam holes to remove any burned fibers that may have collected around the steam holes.

How do I prevent water drips on my fabric?
Do not use the Steam Blast Trigger intensively. Wait a few seconds between each use. The temperature button much be placed within the Steam range (between 2 dots and MAX). Use steam only when the iron is hot (the light must be off).

What should I do to maintain my iron correctly?
After use, empty the tank, close the steam control, set the thermostat to minimum, and stand the iron upright or place it on the base. Use a damp soft cloth to wipe your iron and never use cleaners or solvents.

Can the iron be used while charging on the base?
Yes. Please lock the iron into the base before using and follow the instructions before pouring water into the Water Tank.