90-DAY MONEY BACK GUARANTEE

Tristar Products is so confident that you will enjoy your product, that we cover every product with our 90-day Money Back Guarantee. However, if you decide that you don’t love our product, your order is covered by our 90-day Money Back Guarantee which starts the day your product is delivered. You have 90 days to return or replace your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees. See Return Policy below for return details.

We do not price match.

RETURN POLICY

Your satisfaction is our main goal. If you decide that you don’t love our product, your order is covered by our 90-day Money Back Guarantee which starts the day your product is delivered. You have 90 days to return or replace your product. Proof of purchase is required. Monetary refunds do not include original processing and handling fees.

In order to return or replace your product, simply use your original order number which can be located by visiting  www.customerstatus.com. If you purchased from an authorized retailer, please follow their return policy. If you need to return an item purchased from an authorized retailer, use “Retail” as the return authorization number.  If you need assistance, please call Customer Service to receive help.

Pack your product carefully. Include a note inside the box with your name, address, phone number, email, reason for return and if you are requesting a refund or replacement. To avoid delay, place the note inside the box on top of the product/packaging. Write your return authorization number on the outside of your box for quick and easy processing. Keep copies of proof of purchase as well as including them in your packaging.

Send to:
Product Name
Tristar Products
500 Returns Road
Wallingford CT 06495