If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
500 Returns Road
Wallingford CT 06495
1. How do I assemble the Copper Crisper?
The Copper Crisper has two parts: an Elevated, Non-Stick Mesh Crisping Tray and a Non-Stick Cookie Sheet. Simply stand the Mesh Tray on top of the Cookie Sheet before placing food inside the Mesh Tray.
2. What are the dimensions of the Copper Crisper?
The Medium Size Elevated Mesh Tray measures 12" x 9" and the Non-Stick Cookie Sheet measures 13" x 9.75".
3. How does the Copper Crisper help keep my oven clean and safe?
The Cookie Sheet is designed to catch any crumbs, drips, or splatters that may result during cooking. It can also be used alone as a baking sheet.
4. Do I need to use any butter or oil?
The Copper Crisper is designed with Premium-Quality Non-Stick Coating. There’s no need to add any extra butter, grease, or oil. For added flavor, you may season the surface with natural oils such as olive, canola, or peanut oil.
5. Do I need to flip or turn my food while it’s cooking?
The Copper Crisper’s Mesh Tray allows heat to circulate and penetrate all sides of your food at the same time. It cooks all 360° of your food evenly on all sides. There is no turning.
6. What is the Copper Crisper made of?
The Copper Crisper is carbon steel with Copper Tech™ Non-Stick Coating.
7. Is the Copper Crisper oven safe?
Yes. The Copper Crisper is heat resistant up to 550°F.
8. Can I cut food while it’s still inside the Mesh Tray?
Do not attempt to cut food before you have removed it from the Mesh Tray. Always remove your meals from the Mesh Tray before cutting or slicing.
9. What kind of utensils should I use with my Copper Crisper?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.
10. Is there a coating on the Copper Crisper that burns off at first use?
No. As with all cookware, remember to wash with non-abrasive soap before first use.
11. Is the Copper Crisper actual copper? Will the coating peel?
The Cookie Sheet is made of aluminum while the Mesh Crisping Tray’s wire mesh is stainless steel. Both are coated with copper-colored Chef-Grade Non-Stick coating that will not chip or peel.
12. How do I clean my Copper Crisper?
We recommend you clean your Copper Crisper by hand with water, a mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or you may use the dishwasher.
13. Do I need to polish my Copper Crisper like traditional copper cookware?
No. The Copper Crisper is coated with Premium Non-Stick coating which will not oxidize or tarnish like traditional copper pans that need frequent polishing.
14. Are there any special safety precautions I should follow?
Always remember to use potholders when cooking as both the Mesh Tray and the Non-Stick Cookie Sheet will get hot.