AirClimber

Warranty/Manuals

FAQ'S

The bellows do not seem to be inflating. How do I put air in the bellows?
Please see Inflating the Bellows on page 5 of this manual.

 

How do I know if the machine has enough air in it?
Please see Inflating the Bellows on page 5 of this manual. The pedal height can be adjusted up to a maximum of 8”. Beginners should exercise with the bellows at least 6” above the top of the base.

The pedal resistance seems to be too high/too low and I am finding it too hard/too easy to step.

Try adjusting the resistance dial up or down. Position #1 provides the easiest intensity level with ability to step rapidly. Turn the dial to the right to add more resistance for a more challenging workout. Position #5 provides for the greatest amount of resistance.

 

How many DVDs do I get with the AirClimber?
You receive all the workouts on one convenient DVD.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5149