Cleanica 360 Air Purifier
What You'll Get
Active Carbon Filter
Cold Catalyst Filter
Dimensions (WxDxH): 13.78″ x 9.06″ x 22.05″
Warranty: 90-Day Money-Back Guarantee
Power: 60 Watts
Timer: 1-8 Hours
Room Size: 30–35m²
Can the Cleanica 360 Air Purifier monitor air quality?
Yes. The hyperdynamic continuous air sensor monitors your air quality so you know with a quick glance how clean or polluted the air you’re breathing.
Is the Cleanica 360 easy to move?
It’s lightweight and easily moves from room to room, cleaning and purifying your entire room from top to bottom.
How loud is the Cleanica 360?
With its whisper-quiet sleep mode, you’re guaranteed a peaceful night’s sleep.
Do the Cleanica 360’s air filters need to be washed?
The Cleanica 360 uses state-of-the-art replaceable filters that purify and clean the air in your home with a superior six-stage air filtration system. There’s no need to wash the filters.
How often should the filters be changed?
The appliance’s entire filter should be replaced every 12 months (based on using the appliance for 12 hours per day). The original instruction manual included a misprint indicating that the filter should be changed monthly/weekly.
Can this appliance be used in a bathroom or damp area?
This appliance should be used in dry locations only. Do not use outdoors or on wet surfaces and do not expose to water, rain, or damp locations. Water is not good for the filters.
Where can I purchase air filters?
Contact customer service at 973-287-5124.
Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”
The Cleanica 360 Air Purifier is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5124 or email firstname.lastname@example.org for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
Cleanica 360 Air Purifier
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5124.
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
To purchase air filters please call customer service at 973-287-5124.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5124