Cleanica 360 Steam Mop Product Image

Cleanica 360 Steam Mop

Model: JJ-SC-005B/EL20003

What You'll Get

Accessory Adapter
Angled Nozzle
Carpet Glider
Garment Steamer Cloth
Grout Cleaning Tool
Measuring Cup
Microfiber Mop Pads
Scraping Tool
Small & Medium Scrub Brush
Window Squeegee

Specifications

Colors:   White

Warranty:  90-Day Money-Back Guarantee

FAQs

What is Cleanica 360?
Cleanica 360 is a high-performance steam cleaning system that tackles dirt, grease, and grime while fighting against germs, bacteria, and viruses.

What can I clean with Cleanica 360?
Cleanica 360 can be used to clean and sanitize multiple surfaces at home including hardwood, laminate, ceramic, glass, and marble. Use it on your bathroom grout, on your stairway railings, clothing, children’s toys, and so much more.

Does Cleanica 360 require soap or any special cleaning solution?
No. Cleanica 360 cleans and sanitizes with ultra-powerful steam, not toxic fumes. Just fill the detachable water tank with water from your tap.

Is Cleanica 360 easy to use?
Yes! Cleanica 360’s lightweight, easy-to-carry design makes it easy to clean and sanitize countless objects and surfaces.

Guarantee

The Cleanica 360 Steam Mop is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5124 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
Cleanica 360 Steam Mop
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5124.

Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5124