Copper Chef Perfect Cake Pan Product Image

Copper Chef Perfect Cake Pan

FAQ'S

What are the measurements of the Copper Chef Perfect Cake Pan?
The Copper Chef Perfect Cake Pan measures 9″ in diameter.

Do I need to coat the Cake Pan with butter, oil, or shortening?
The Cake Pan is designed with chef-grade non-stick Coating. There’s no need to add any extra butter, grease, or oil. For added flavor, you may season the cooking surface with natural oils.

How does the Cake Pan reduce cleanup?
Nothing sticks to the Cake Pan’s premium-grade non-stick coating. Not even burnt cheese! Your cake lifts right out— effortlessly. This makes cleanup fast and easy. There’s no soaking or scrubbing required.

What kind of utensils should I use with my Cake Pan?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.

Is the Cake Pan oven-safe?
Yes. The Cake Pan is heat resistant up to 550°F.

What is the Copper Chef Cake Pan made of?
The Cake Pan is carbon steel with Copper Tech™ Non-Stick Coating.

Is the Cake Pan portable?
Yes! The Handy Storage Lid makes the Cake Panp perfect for storage and worry-free traveling.

Is there a coating on the Cake Pan that burns off at first use?
No. As with all cookware, remember to wash with nonabrasive soap before first use.

How do I clean my Cake Pan?
We recommend you clean your Cake Pan by hand with water, mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may put it in the dishwasher.

Do I need to polish my Cake Pan-like traditional copper cookware?
The Cake Pan is the first of its kind coated with premium non-stick coating. It will not oxidize or tarnish like traditional copper pans that need frequent polishing.

How do I store my Cake Pan?
To protect the surface of the Cake Pan, we do not recommend stacking other cookware inside of the Pan during storage. Use a soft cloth to protect the coating if you must store the Cake Pan with other cookware.

Are there any special safety precautions I should follow?
Always remember to use oven mitts or potholders when handling as the Cake Pan will get hot in the oven.

Guarantee

The Copper Chef Perfect Cake Pan is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Return Policy
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5176 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.

Send the product to the following return address:
Copper Chef
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5176. Refund requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount.

 

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5176