Copper Chef Perfect Pizza Crisper Product Image

Copper Chef Perfect Pizza & Crisper Pan

FAQ'S

How do I assemble the Copper Chef Perfect Pizza & Crisper Pan?
The Copper Chef Perfect Pizza & Crisper Pan has three parts: a double-sided Pizza Pan, a Crisping Screen, and a Spring Form Wall. Simply flip the Pizza Pan over to go from thin to regular crust. The Crisping Screen sits on top of the Pizza Pan. For deep dish pizza, just fasten the Spring Form Wall around the Pizza Pan. To transform your oven into an air fryer, simply sit the Crisping Screen on top of the Pizza Pan after you have secured the Spring Form Wall.

What are the dimensions of the Pizza & Crisper Pan?
The Pizza & Crisper Pan measures 12″ in diameter.

What can I make in the Pizza & Crisper Pan?
Unlike ordinary pizza pans, the Pizza & Crisper Pan is designed to make all types of pizza from super-thin crust to extra cheesy deep dish. Use the Crisping Screen to transform the Pan into an air fryer for your oven. Make crisp, piping hot French fries, golden brown mozzarella sticks & more!

Do I need to use any butter or oil?
The Pizza & Crisper Pan is designed with chef-grade non-stick coating. There’s no need to add any extra butter, grease, or oil. For added flavor, you may season the surface with natural oils such as olive, canola, or peanut oil.

When making fried food with my Crisping Screen, do I need to turn or flip my food?
The Pizza & Crisper Pan’s Crisping Screen allows heat to circulate and penetrate all sides of your food at the same time. It cooks all 360° of your food evenly on all sides. There’s no turning and no burning.

What is the Copper Chef Pizza & Crisper Pan made of?
The Pizza & Crisper Pan is carbon steel with Copper Tech™ Non-Stick Coating.

Is the Pizza & Crisper Pan oven-safe?
Yes. The Pizza & Crisper Pan is heat resistant up to 550°F.

Can I cut food while it’s on the Pizza Pan or Crisping Screen?
Do not attempt to cut food before you have removed it from any of the Pizza & Crisper Pan’s components. Always remove your meals before cutting or slicing.

What kind of utensils should I use with my Pizza & Crisper Pan?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.

Is there a coating on the Pizza & Crisper Pan that burns off at first use?
No. As with all cookware, remember to wash with nonabrasive soap before first use.

How do I store my Pizza & Crisper Pan?
We do not recommend stacking any of the Pizza & Crisper Pan’s components with other cookware. Use a soft cloth for surface protection if you must store it with other pans.

How do I clean my Pizza & Crisper Pan?
We recommend you clean all components of the Pizza & Crisper Pan by hand with water, mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may use the dishwasher.

Do I need to polish my Pizza & Crisper Pan-like traditional copper cookware?
No. The Pizza & Crisper Pan is coated with premium non-stick coating. It will not oxidize or tarnish like traditional copper pans that need frequent polishing.

Are there any special safety precautions I should follow?
The Pizza & Crisper Pan becomes hot in the oven; always remember to use potholders or oven mitts with any of its components. When removing from the oven, divert your face and body away from the Pizza & Crisper Pan as hot steam may result.

Guarantee

The Copper Chef Perfect Pizza & Crisper pan is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5176 or email info@tvcustomerinfo.com for any additional questions. If you are returning the pan for replacement under the 5-year guarantee, include a check for $12.00 for return p&h.  Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
Copper Chef Wonder Cooker XL
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5176. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5176