Warranty: 60-Day Money-Back Guarantee
- PFOA and PTFE Free
- CeramiTech Non-Stick Coating
- Even Heating
- Good for All Surfaces
- Easy Cleaning
- Durable, Stain-Resistant Coating
- Temperature-Resistant Coating up to 850° F on Stove Top Surface (Lid up to 350° F if included)
- Double-Riveted Stainless Steel Hollow Handle
- Oven Safe
- Dishwasher Safe
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Is the Copper Chef pan dishwasher safe?
Yes! The Copper Chef pan is safe to use on any surface.
Is there a coating on the Copper Chef pan that burns off at first use?
No. As with all cookware, remember to wash with non-abrasive soap before first use.
Is the Copper Chef pan actual copper or copper in color? Is it a coating that will peel?
The pan is copper-colored, coated aluminum with a steel induction plate.
Is the Copper Chef pan scratch-resistant?
Yes. As with all non-stick cookware, we recommend using non-metallic, plastic or silicone cooking utensils.
Can you cook on an open fire with the Copper Chef pan?
Although the pan can be used on an open fire, it is designed for kitchen use.
Is the Copper Chef pan non-stick?
Yes, it is a ceramic-coated, non-stick pan.
What is the weight of the Copper Chef pan?
The Copper Chef pan weighs 1.93 lb.
Copper pots and pans must be polished frequently. What do you use?
The exterior of the pan is a copper-colored coating, so it does not require frequent polishing.
How do I clean my Copper Chef pan?
Clean your Copper Chef pan with mild soap and water and a soft, non-metal scrubber.
Does the handle on the Copper Chef pan get hot?
No, it is coated with Cerami Tech non-stick coating which will not oxidize or tarnish like traditional copper pans that need frequent polishing. The handle is hollow, making it cooler than solid-core handles. Be sure to use a potholder, as the handle can get hot on the stovetop and when in the oven.
Is the Copper Chef pan oven-safe?
Yes, though you should always remember to use pot holders when removing the pan from the oven.
What kind of utensils should I use with the Copper Chef pan?
Non-Metallic utensils made of plastic or silicone should be used.
The Copper Chef Signature 10” round pan is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund. The non-stick coating is covered by a 5-year guarantee.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5176 or email email@example.com for any additional questions. If you are returning the pan for replacement under the 5-year guarantee, include a check for $5.00 for return p&h. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5176. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5176