How large is the Copper Chef XL Casserole Pan?
The Copper Chef XL Casserole Pan is an extra deep dish pan with a family-sized 7.2 qt. capacity.
Is there a coating on the Copper Chef XL Casserole Pan that burns off at first use?
No. As with all cookware, remember to wash with non-abrasive soap before first use.
Is the Copper Chef XL Casserole Pan actual copper? Will the coating peel?
The Copper Chef XL Casserole Pan is aluminum with copper-colored Cerami Tech™ Non-Stick Coating that will not chip or peel.
What is the Copper Chef XL Casserole Pan made of?
The Copper Chef XL Casserole Pan is aluminum with Cerami Tech™ Non-Stick Coating and a stainless steel induction plate.
Can you cook on an open fire with the Copper Chef XL Casserole Pan?
Although the Pan can be used on an open fire, it is designed for kitchen use.
Does the Copper Chef XL Casserole Pan come with a recipe book?
Yes! You will receive a bonus recipe book with amazing recipes for everything from soups and stews to main dishes and desserts!
Do I need to use any butter or oil?
The Copper Chef XL Casserole Pan is designed with Advanced Cerami-Tech Non-Stick Coating. There’s no need to add any extra butter, grease, or oil. For added flavor, you may season the cooking surface with natural oils such as olive, canola, or peanut oil.
The Copper Chef XL Casserole Pan has replaced my need for multiple pots and frying pans. What else can I do with it?
The Copper Chef XL Casserole Pan can be used as a steamer, stock pot, deep fryer, sauté pan, pasta pot, baking dish, and roasting pan.
Is the Copper Chef XL Casserole Pan lined with tin or steel?
No, it is aluminum with a steel induction plate on the bottom.
Do you need to polish the Copper Chef XL Casserole Pan-like traditional copper pots and pans?
No, it is coated with Cerami Tech™ non-stick coating which will not oxidize or tarnish like traditional copper pans that need frequent polishing.
How do I clean my Copper Chef XL Casserole Pan?
We recommend you clean your Copper Chef XL Casserole Pan by hand with water, a mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may put it in the dishwasher.
Is the Copper Chef XL Casserole Pan oven-safe?
Yes, it is heat resistant up to 850° F.
Does the Copper Chef XL Casserole Pan contain PTFE or PFOA?
Absolutely not. The Copper Chef XL Casserole Pan is free of both PTFE & PFOA.
What kind of utensils should I use with the Copper Chef XL Casserole Pan?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.
How do I store the Copper Chef XL Casserole Pan?
To protect the surface of the Copper Chef XL Casserole Pan, we do not recommend stacking other cookware inside of it during storage. Use a soft cloth to protect the coating if you must store the Pan with other cookware.
Are there any special safety precautions I should follow?
Always remember to use potholders, as the handle can get hot when on the stovetop and in the oven. If you received a lid, potholders should be used as well. When lifting the lid, divert your face and body from the pan as hot steam may escape.
The Copper Chef XL Casserole pan is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund. The non- stick coating is covered by a 5-year guarantee.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5176 or email firstname.lastname@example.org for any additional questions. If you are returning the pan for replacement under the 5-year guarantee, include a check for $9.00 for return p&h. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5176. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to email@example.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5176