Copper Crisper by Copper Chef Product Image

Copper Crisper by Copper Chef

FAQ's

How do I assemble the Copper Crisper?
The Copper Crisper has two parts: an Elevated, Non-Stick Mesh Crisping Tray and a Non-Stick Cookie Sheet. Simply stand the Mesh Tray on top of the Cookie Sheet before placing food inside the Mesh Tray.

What are the dimensions of the Copper Crisper?
The Medium Size Elevated Mesh Tray measures 12″ x 9″ and the Non-Stick Cookie Sheet measures 13″ x 9.75″.

How does the Copper Crisper help keep my oven clean and safe?
The Cookie Sheet is designed to catch any crumbs, drips, or splatters that may result during cooking. It can also be used alone as a baking sheet.

Do I need to use any butter or oil?
The Copper Crisper is designed with Premium-Quality Non-Stick Coating. There’s no need to add any extra butter, grease, or oil. For added flavor, you may season the surface with natural oils such as olive, canola, or peanut oil.

Do I need to flip or turn my food while it’s cooking?
The Copper Crisper’s Mesh Tray allows heat to circulate and penetrate all sides of your food at the same time. It cooks all 360° of your food evenly on all sides. There is no turning.

What is the Copper Crisper made of?
The Copper Crisper is carbon steel with Copper Tech™ Non-Stick Coating.

Is the Copper Crisper oven-safe?
Yes. The Copper Crisper is heat resistant up to 550°F.

Can I cut food while it’s still inside the Mesh Tray?
Do not attempt to cut food before you have removed it from the Mesh Tray. Always remove your meals from the Mesh Tray before cutting or slicing.

What kind of utensils should I use with my Copper Crisper?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.

10. Is there a coating on the Copper Crisper that burns off at first use?
No. As with all cookware, remember to wash with non-abrasive soap before first use.

Is the Copper Crisper actual copper? Will the coating peel?
The Cookie Sheet is made of aluminum while the Mesh Crisping Tray’s wire mesh is stainless steel. Both are coated with copper-colored Chef-Grade Non-Stick coating that will not chip or peel.

How do I clean my Copper Crisper?
We recommend you clean your Copper Crisper by hand with water, mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or you may use the dishwasher.

Do I need to polish my Copper Crisper like traditional copper cookware?
No. The Copper Crisper is coated with Premium Non-Stick coating which will not oxidize or tarnish like traditional copper pans that need frequent polishing.

Are there any special safety precautions I should follow?
Always remember to use potholders when cooking as both the Mesh Tray and the Non-Stick Cookie Sheet will get hot.

Guarantee

The Copper Crisper is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5176 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
Copper Crisper
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5176.


Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5176