What You'll Get
Warranty: 90-Day Money-Back Guarantee
- CeramiTech Non-Stick Coating
- Even Heating
- Compatible with gas, electric, ceramic, glass, and induction stovetops
- Easy Cleaning
- Durable, Stain-Resistant Coating
- Double-Riveted Stainless Steel Hollow Handle
- Oven Safe
Temperature-Resistant Coating: up to 850 F/454 C on Stove Top Surface (Lid up to 350 F /177 C if included)
Can the outside of the pan stain?
Yes. Due to high heat and cooking residue, the outside of the pan can stain. To reduce the risk of staining, take care not to allow food to boil over and clean the pans after every use.
Stains on the outside of the pan do not cause the pan to work differently; the stains are only superficial. Stains on the pans will not be cause for replacement or refund under the money-back or lifetime guarantee policy.
How do I clean stains on the pans?
We recommend using soap and water. A plastic scrub-type cleaner can be used.
We do not recommend using lemon juice, baking soda, salt, or lemon to clean the pans.
Do the pans require special cleaning?
No. The pans are dishwasher safe. We recommend using soap and water. A plastic scrub-type cleaner can be used to clean cooked-on food.
After repeated cleaning in a dishwasher, any coating will become coarse. The best practice for cleaning pans with a nonstick coating is to wash them by hand and wipe them with a dry cloth. The pan can be air-dried.
Can aerosol cooking sprays be used?
Aerosol sprays are not recommended because they tend to build up after use.
Should the pans be preheated when cooking?
Preheat the pan over medium heat before adding food. The food should sizzle when placed in the pan. Do not crowd the pan with food. Please follow recipe guidelines and instructions.
Is the coating Teflon™?
No. The coating on the Emeril Forever Pans is not the registered Teflon™ coating or its chemical equivalent. Our 3-layer nonstick hybrid coating is even more advanced.
Are the pans safe to use around birds?
Are pans compatible with induction cooktops?
Yes. The stainless steel induction plate attached to the bottom of each pan makes the pans compatible with induction cooktops.
Do the pans need seasoning?
We recommend seasoning the pans on a regular basis for best performance.
The Emeril Lagasse Everyday Pans™ is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. HPC Brands, LLC reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the 90-Day Money-Back Guarantee product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www. customerstatus.com. You can call customer service at 973-287-5132 or email email@example.com for any additional questions.
Refunds requested within the moneyback guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from HPC Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Pack the product carefully and include in the package a note with:
- your name
- mailing address
- hone number
- email address
- reason for return
- proof of purchase or order number
- specify on the note whether you are requesting a refund or replacement.
- Write the RMA on the outside of the package.
Send the product to the following return address:
Emeril Lagasse Everyday Pans™
HPC Brands, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5132. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from HPC Brands, LLC. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
HPC Brands, LLC is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5132