Your order is covered by our 30-Day Money-Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 30 days of purchase, call customer service at 1-973-287-5103 to receive a return merchandise authorization number (RMA) and request a label. We will email you a return label. With this RMA, you can return your items to the address provided below for a replacement or refund of the purchase price, minus processing and handling. If you request a replacement, you will incur no additional processing and handling fees for the replacement product. If the product is not returned within the 30 day time period, billing for the original product and replacement product will occur.
If you would prefer to request your return merchandise authorization number by email, you can email us at email@example.com,
Pack your product carefully. Include a note inside the box with your name, address, phone number, email, the reason for return, and if you are requesting a refund or replacement. To avoid delay, place the note inside the box on top of the product/packaging:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for return
- Subject: Dream By Genie- RMA label request
Send the product to the following return address:
500 Returns Road
Wallingford, CT 06495
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5103