1. How do I change the color?
Continuously press and release the button located on the front of your GlowBowl to cycle through the colors. Stop on the color you want to use. The LED will blink after 5 seconds to let you know it has been set on that color.
2. How do I set it to Carousel Mode?
You can set it to Carousel Mode by pressing and releasing the button until the LED blinks. You will notice that one of the colors in the rotation blinks! That is the Carousel Mode. Once it blinks, stop pressing the button to stay in carousel mode.
3. How do I change the Brightness level?
Step 1. Press and release the button to turn the light on. Step 2. While the light is on. Press and hold the button until it blinks. Now you are in Dimmer Mode. Step 3. Continuously press and release the button to cycle through the dimmer levels. Once you are at the desired level of brightness, stop pressing the button. It will then blink after 5 seconds to let you know it is now set.
4. Why does it blink red when it activates?
This means your batteries are running low. Change them soon.
5. Why is the battery cover so tight?
We added a locking mechanism to the battery door to provide an Ultra-Water Resistant Seal. You will notice that once the battery door is closed you can slide the small latch down and feel it click into place. This is all by design!
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5100