Power Cooker (10QT)
What You'll Get
Canning Recipe Book
Colors: Stainless Steel
Warranty: 60-Day Money-Back Guarantee
Capacity: 10 Quarts
Power: 1400 Watts
- Working Pressure: 0-70 kPa
- Safety Working Pressure: 80-90kPa
Settings: 6 Cooking Presets
Does the power cooker have lead in it?
What type of steel is the unit made of?
Is it normal to have steam come out of the sides?
If steam is coming out of the sides or the bottom of the lid, the lid is not seated correctly. The unit will not be able to properly pressurize. Turn off the unit, allow to cool. Release any pressure using the pressure release that may have built-in the unit. Attempt to remove the lid. If the lid does not easily open, do not force it, allow it to continue to cool down. Once you open the lid, using the instructions to ensure the lid is correctly put together and the gasket is in place. Reattach the lid. The float value should be able to move up and down. It is normal for condensation to appear in the condensation collector.
How do you assemble/disassemble the unit?
See Diagram on page 8/9 of this manual.
Why would the lid come off when it shouldn’t?
It would only come off if there was no pressure inside, see the answer to question 3 above.
What is the default time?
Each cooking mode has a default time that appears as soon as you select that desired mode button. Before the Default Time “minute count down” clock begins, the unit must first reach the proper pressure and/or temperature for that mode.
How long does it take the unit to reach full pressure and for the cook time clock to start a count down?
Up to 17 minutes.
Can you change the cook time, during the cooking process?
Yes! SEE INSTRUCTIONS ON PAGE 9.
Can you leave the unit on when not at home?
The Power Cooker has a delayed start function, but leaving the Unit on while not at home is not recommended.
Can you put frozen foods in without defrosting?
Yes, remember to add an extra 10 minutes for frozen meats.
When can I remove the Lid from the Pressure Cooker?
When all pressure is released, the lid may be removed. The Pressure Release Valve should always be used to release pressure before attempting to open the lid. If the lid has ANY resistance to opening, this indicates that the cooker is still pressurized – do not force the lid open. Press the pressure release again and you may need to allow the unit to sit while pressure naturally releases.
The Power Cooker is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5169 or email email@example.com for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5169.
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5169