Power Legs Product Image

PowerLegs by PowerFit

Model: PL-1911

What You'll Get

Massage & Exercise Plan
Remote Control
Power Cord
Carry Case (Optional)
Gel Pads (Optional)
Loofah Pads (Optional)

Specifications

Colors:   Orange

Warranty:   60-Day Money-Back Guarantee

Power:   30 Watts

Settings:   3 Preset Modes & Manual Mode (Refer to Manual)

Available at These Retailers:

  • Amazon
  • QVC

How-To Videos

FAQ'S

How often should PowerLegs be used?
The recommended routine is 10 minutes a day, 3 times each week – a total of 30 minutes per week. Review the instruction manual for more options.

Are there programs available for massaging?
Yes, the unit has options for vibration and massaging.

What is the length of the power cord?
The power cord length is 59 inches.

Can I use the PowerLegs while pregnant?
Using PowerLegs during pregnancy is not recommended.

Can I use PowerLegs after a recent surgery?
If you have any known health concerns or have recently had surgery, It is recommended that you consult your doctor or physician before using PowerLegs.

Can I use an extension cord?
No, you should not use an extension cord with the unit.

The remote is not working. What should I do?

  1. Check the batteries: The remote requires two AAA batteries. First, check to see that you put batteries in the unit and that they are inserted correctly. If two AAA batteries have been inserted into the unit correctly and the remote is still not working, the batteries you are using may not be charged enough. Try inserting a new, preferably unused set of AAA batteries.
  2.  Check the display: When you clicked the power button, did the display in the upper left corner of the unit light up? If you are unsure, press the “M” button on the remote and you should see “H0” on the display. If you see “H0” on the display, then you can begin trying to use a preset or a custom setting. The “P” button allows you to use the presets P1, P2, P3, automatic and manual modes. The “M” button allows you to customize the speed while oscillation and massage run continuously. All users are advised to read the instruction booklet and become familiar with the settings and how each one works.

I chose the 30-Day Trial Offer. When will I be billed?
You will be billed 30 days after the date of shipment. The 30-day trial period begins when your item is shipped.

Can the remote control affect my TV?
Yes, the PowerLegs remote control may cause channels to change on your TV or stereo. Take care not to point the remote at your TV cable control box or stereo.

Guarantee

PowerLegs by PowerFit is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5186 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
PowerLegs by PowerFit
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5186. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number: 973-287-5186