PowerXL Air Fryer Pro X Product Image

PowerXL Air Fryer Pro X (12QT)

Model: GLA-1002

What You'll Get

Drip Try
Crisper Tray
Fry Basket
Basket Handle
Recipe Book

Specifications

Dimensions (WxDxH):   12.8″ x 13.2″ x 14.8″

Colors:   Black

Warranty:   90-Day Money-Back Guarantee

Capacity:    12 Quarts (sold at Menards as 6 Quart)

Power:   1700 Watts

Temperature:  150° F–400° F (65° C–200° C)

Display:   LED Touch Screen

Settings:   9 Cooking Presets

Available at These Retailers:

  • Menards

FAQS

What is the size of this unit?
The unit is a 12-quart unit. The documentation was printed with the  incorrect quart size.

Can I prepare foods other than fried dishes with my PowerXL Air Fryer Pro X?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the PowerXL Air Fryer Pro X Recipe Guide.

Is the PowerXL Air Fryer Pro X good for making or reheating soups and sauces?
Never cook or reheat liquids in the PowerXL Air Fryer Pro X.

What do I do if the Unit shuts down while cooking?
As a safety feature, the PowerXL Air Fryer Pro X has an Auto Shut-Off device that prevents damage from overheating. Unplug and allow the Unit to cool down. Plug back in and restart with the Power Button.

Does the Unit need time to heat up?
Preheating is needed when you are cooking from a cold start, add 3 mins. to the cook time to compensate.

Is it possible to shut off the Unit at any time?
Press the Power Button once to stop the cooking cycle at any time during the cooking process.

Can I check the food during the cooking process?
You can open the door to check food, rotate Crisper Trays or flip food if needed to ensure even cooking. The cooking cycle will resume where you left off.

Is the Power Air Fryer Pro X dishwasher safe?
Only the accessories are dishwasher safe. The Unit itself containing the heating coil and electronics should never be submersed in liquid of any kind or cleaned with anything more than a warm, moist cloth or nonabrasive sponge with a small amount of mild detergent.

What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact Tristar using the contact information located on the back of this manual and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.

What is the time frame for the Money Back Guarantee?
The PowerXL Air Fryer Pro X is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect. We apologize for the misprint.

Should I place the unit on the stovetop?
Do not place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.

Countertop Advice
Before using your new appliance on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.

What does the light on the upper left of the unit mean?
The blinking light indicates when the unit is pre-heating and when it has reached temperature.  As the unit is pre-heating, the light will blink.  When the unit reaches temperature, the light will stop blinking and stay illuminated  The light will alternate between blinking and solid illumination throughout the cooking cycle as the unit continues to maintain the set temperature of the unit.

Guarantee

The PowerXL Air Fryer Pro X is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5129 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
PowerXL Air Fryer Pro X
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5129. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5129