PowerXL Air Fryer Pro X Product Image

PowerXL Air Fryer Pro X

Model: GLA-1001 / GLA-1002

FAQS

Can I prepare foods other than fried dishes with my PowerXL AirFryer ProX?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the PowerXL AirFryer ProX Recipe Guide.

Is the PowerXL AirFryer ProX good for making or reheating soups and sauces?
Never cook or reheat liquids in the PowerXL AirFryer ProX.

What do I do if the Unit shuts down while cooking?
As a safety feature, the PowerXL AirFryer ProX has an Auto Shut-Off device that prevents damage from overheating. Unplug and allow the Unit to cool down. Plug back in and restart with the Power Button.

Does the Unit need time to heat up?
Preheating is needed when you are cooking from a cold start, add 3 mins. to the cook time to compensate.

Is it possible to shut off the Unit at any time?
Press the Power Button once to stop the cooking cycle at any time during the cooking process.

Can I check the food during the cooking process?
You can open the door to check food, rotate Crisper Trays or flip food if needed to ensure even cooking. The cooking cycle will resume where
you left off.

Is the Power AirFryer Pro dishwasher safe?
Only the accessories are dishwasher safe. The Unit itself containing the heating coil and electronics should never be submersed in liquid of any kind or cleaned with anything more than a warm, moist cloth or nonabrasive sponge with a small amount of mild detergent.

What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact Tristar using the contact information located on the back of this manual and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.

What is the time frame for the Money Back Guarantee?
The PowerXL Air Fryer Pro X is covered by a 90-Day Money Back Guarantee. Some instruction manuals may state we offer a 60-Day Money Back Guarantee, but this is incorrect. We apologize for the misprint.

Guarantee

Your order is covered by our 90-Day Money Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, your order number can be used as your return merchandise authorization number (RMA ). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.

If you have additional questions, You can email us at info@tvcustomerinfo.com Provide your name, address, phone #, order number and email address and question or call customer service at 1-973-287-5100 and request an RMA.

Return Address:
PowerXL Air Fryer Pro X
500 Returns Road
Wallingford, CT 06495

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5100