What You'll Get
Rotating Mesh Basket
Colors: Stainless Steel
Warranty: 90-Day Money-Back Guarantee
Capacity: 12 Quarts
Power: 1700 Watts
Temperature: 90° F /32° C– 400° F/204° C
Display: LED Touch Screen
Settings: 10 Cooking Presets
How long is the power cord?
The power cord is approximately 44″ long on all models. It is within the UL requirement. Do not use an extension cord with the power cord.
Can I adjust the cooking time manually?
Yes! You can manually program the air fryer to your chosen time and temperature.
Does the air fryer include rotisserie accessories?
Yes! There’s a pro-grade rotisserie built right into the air fryer.
Where can I find instructions on how to insert the rotisserie shaft/forks?
We’ve put together a how-to video to help you assemble, insert, and remove the Rotisserie Shaft and Forks. Click here to watch.
Can I put frozen foods in the air fryer without defrosting them first?
Yes! You do not have to allow frozen foods to thaw before cooking in the air fryer.
Can I check my meals during the cooking process?
The Rotating Mesh Basket can be removed at any time during cooking. If you wish, you may flip food on the Air Flow Racks to help ensure even cooking. The air fryer will resume its previously programmed cooking cycle.
Is it possible to shut off the unit at any time?
Yes! Simply press the Power Button once. Opening the door pauses the cooking cycle.
Why is the air fryer useful?
The air fryer was designed as an all-in-one multi-use kitchen powerhouse. Not only can you fry food using super-heated air with little to no oil, you can cook tender, delicious rotisserie chicken, kebabs, and more or dehydrate your favorite meats, fruits, and veggies. You get the mouthwatering meals you love in just minutes without added oil or expensive restaurant bills. With very little clean-up time!
How do I dehydrate in the air fryer?
The air fryer is designed with a pro-grade, built-in Dehydrator. You can easily dehydrate your favorite fresh meats, fruits, and veggies with no added sugar right at home on any or all of the three included Air Flow Racks. See the Owner’s Manual for specific instructions.
Is the door supposed to come off?
Yes! The door is designed to detach for effortless clean-up.
How do I clean my air fryer?
Be sure the air fryer is unplugged and has cooled completely. Clean the inner wall and heating element with a small amount of non-abrasive soap and a nonmetallic sponge. The heating element is not dishwasher safe. Reminder: Follow the same instructions when washing the door. Do not put the door in the dishwasher or submerge in water.
Where is the vent located on the air fryer?
The vent is located in the back of the unit. Remember to leave sufficient space between the vent and any adjacent surface that may block airflow such as a wall.
Can I make kebabs in the air fryer?
Yes! The air fryer is designed with a pro-grade Rotisserie Function that includes Stainless Skewers. Rotisserie an entire chicken to tender, crisp perfection or make juicy, authentic kebabs right in your own kitchen.
Do I have to use oil?
It is not necessary to use oil to air fry. The air fryer cooks food with super-heated air instead of oil. You may spray or coat your food with oil as desired for added flavor. Do not pour oil directly into the unit.
Is the Air Fryer dishwasher safe?
The Air Flow Racks and Stainless Skewers are dishwasher safe. All other components may be washed with a small amount of non-abrasive soap and a nonmetallic sponge.
Can I make more than one type of food at once?
Absolutely! The air fryer is designed with 3 levels of Air Flow Racks.
Do I need to preheat the air fryer?
You don’t have to wait for the unit to heat up and there’s is no lengthy preheating process. If cooking from a cold start, we recommend adding three minutes to your cooking time to compensate.
The PowerXL Air Fryer Pro is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5129 or email email@example.com for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
PowerXL Air Fryer Pro
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5129.
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5129