PowerXL Classic Air Fryer
Model: HF-509DT / HF-8959DT / HF-196D
Can I prepare foods other than fried dishes with my PowerXL Classic Air Fryer?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the PowerXL Classic Air Fryer Recipe Guide.
Is the PowerXL Classic Air Fryer good for making or reheating soups and sauces?
Never cook or reheat liquids in the appliance.
Is it possible to shut off the appliance at any time?
Press the Power Button once or remove the Basket.
What do I do if the appliance shuts off while cooking?
As a safety feature, the PowerXL Classic Air Fryer has an Auto Shut-Off device that prevents damage from overheating. Remove the Basket and set it on a heat-resistant surface. Allow the appliance to cool down. Remove the Power Cable from the outlet. Once cool, plug the Power Cable back into the socket. Restart by pressing the Power Button.
Does the appliance need time to heat up?
If you are cooking from a cold start, add 3 mins. to the cooking time to compensate.
Can I check the food during the cooking process?
You can remove the Basket at any time while cooking is in progress. During this time, you can shake the contents in the Basket if needed to ensure even cooking.
Is the PowerXL Classic Air Fryer dishwasher safe?
Only the Fry Tray is dishwasher safe. The appliance itself, which contains the heating coil and electronics, should never be submerged in liquid of any kind or cleaned with anything more than a warm, moist cloth or nonabrasive sponge with a small amount of mild detergent.
What happens if the appliance still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact customer service and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.
What is the time frame for the Money Back Guarantee?
The PowerXL Classic Air Fryer is covered by a 90-Day Money Back Guarantee. Some instruction manuals may state we offer a 60-Day Money Back Guarantee, but this is incorrect. We apologize for the misprint.
Your order is covered by our 90-Day Money Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, your order number can be used as your return merchandise authorization number (RMA ). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.
If you have additional questions, You can email us at email@example.com Provide your name, address, phone #, order number and email address and question or call customer service at 1-973-287-5100 and request an RMA.
PowerXL Classic Air Fryer
500 Returns Road
Wallingford, CT 06495
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5100