What You'll Get
Stamped Grill Plate
Dimensions (WxDxH): 17.2″ x 13.5″ x 11.7″
Colors: Brushed Stainless Steel
Warranty: 90-Day Money-Back Guarantee
Capacity: 6 Quarts
Power: 1550 Watts
Temperature: 100° F – 500° F (38° C – 260° C)
Settings: 12 Cooking Presets
How does the PowerXL Combo 12-in-1 help me eat healthier?
The PowerXL Combo 12-in-1 makes lower-calorie alternatives of your favorite foods by using air, not oil, to crisp and brown. Food air fried in the Combo 12-in-1 has up to 70% fewer calories from fat vs. deep-fried food.
Can I program my own cooking time and temperature settings?
You may manually program the cooking time and temperature based on the type of food you are cooking or personal preference. The Combo 12-in-1 features 12 preset cooking settings that let you get great results every time: air fry, slow cook, steam, sauté, grill, bake, roast, rice, simmer, sous vide, fry, and keep warm.
What kinds of foods can I cook in the PowerXL Combo 12-in-1?
The Combo 12-in-1 lets you cook a variety of foods. You can make delicious southern fried chicken with virtually no oil and totally no guilt. With just one touch, you can grill a thick, juicy steak with gorgeous grill marks. Or, slow cook mouthwatering, fall-off-the-bone ribs from below, then air fry from above to finish.
What is the wattage?
What is the capacity?
Where can I find recipes for the PowerXL Combo 12-in-1?
The PowerXL Combo 12-in-1 comes with a recipe book that includes color photos and easy-to-follow instructions that will help you make the most out of your appliance.
What accessories are included?
The PowerXL Combo 12-in-1 includes a tempered glass cook-and-look lid, a nonstick family-size grill plate, a ladle, and Eric’s one-touch recipe guide.
What is the time frame for the Money Back Guarantee?
The PowerXL Combo 12-in-1 is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect. We apologize for the misprint.
Can I cook without the inner pot?
No, you cannot cook without the inner pot. The inner pot must always be used when cooking. Place any additional cookware you are using inside the inner pot.
The unit is stuck on the counter. How should I move it?
The unit has suction cup feet on the bottom. You must pull the unit straight up to move it. Make sure to place the unit in the location you plan on using it before you turn it on.
How tall is the unit with the air fryer lid on?
The space from the bottom of the unit to the top of the open lid measures 23 inches. Make sure to have adequate room to open the lid when cooking.
How can I remove the inner grill pan?
We do not recommend removing the grill pan until it is cool to the touch. Insert a silicone-tipped tong into the center opening and grab the grill pan.
Should I use the air fryer lid when making fried chicken?
When frying any type of food in oil, do not use the air fryer lid. There is a fry setting on the unit that should be used when frying food in oil.
How long is the power cord? Is it detachable?
The power cord measures 35 inches. It is not detachable.
Can I pick up the unit by the handle?
No, the handle is not locked onto the unit. Do not attempt to carry or pick up the unit by the handle.
Should I place the unit on the stovetop?
Do not place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.
Before using your new appliance on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.
What is the difference between Bake and Roast?
The difference between Bake and Roast is the preset default temperature
- Bake at 325º F. default time 35 min
- Roast at 350º F default time 45 min
Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using with a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”
The PowerXL Combo 12-in-1 is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5177 or email email@example.com for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
PowerXL Combo 12-in-1
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5177. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5177