What You'll Get
Dimensions (WxDxH): 6” x 8” x 12.6”
Warranty: 90-Day Money-Back Guarantee
Capacity: 370 ML
Power: 1500 Watts
Available at These Retailers:
- Bed, Bath & Beyond
- Ace Hardware
- Fred Meyer
- Englewood Appliance
- Dr. Leonard Healthcare corp
Why is my iron not heating up?
The iron must be set on the base and the base plugged in. The iron has a temperature light that should illuminate when you set the iron on the base and the iron is heating up. Once the iron has reached the set temperature, the Temperature Indicator light will turn off.
What is the right temperature for my clothes?
It is essential to select the right ironing temperature. The thermostat dial contains international markers with dots corresponding to three ironing temperatures. Use the marker with 1 dot for synthetic fabrics. Use the marker with 2 dots for wool and fabric. Use the marker with 3 dots for cotton and linen.
Why did my iron smoke on the first use?
When heating your iron for the first time, you may notice a small amount of odor and smoke. This is a harmless residue from the manufacturing process that will quickly burn off and disappear.
Can I fill the iron with water when it is plugged in?
No, you must always unplug the iron before filling it.
Why is my iron leaking from the soleplate when I fill it?
Always set your iron to the “No Steam” function before you start to fill.
Why is my Iron dripping when I use it?
There are a few reasons this may happen:
- The temperature setting is not correct for steaming. Is the temperature set to the 2 (silk/wool) or 3 (cotton/linen) steam cloud setting? If you use the steam blast on a non-steam setting, the iron is not hot enough to produce steam.
- The temperature setting is on a steam setting but you have pressed the steam blast button too many times, too quickly and water has built up on the back of the soleplate and cannot turn to steam. Do not press the steam blast too many times, too quickly. The soleplate has to be hot enough to create steam. Be careful as the dripping water can be hot.
How do I prevent water drips on my fabric?
Do not use the Steam Blast Trigger intensively. Wait a few seconds between each use. The temperature button must be placed within the Steam range (between 2 dots and MAX). Use steam only when the iron is hot (the light must be off).
Can the iron be used while heating up on the base?
Yes. Please lock the iron into the base before using and follow the instructions before pouring water into the Water Tank.
Can I use my steam iron for dry ironing?
Yes, and you do not need to fill the tank with water. Set the Steam Selector to off and set the temperature to suit the type of material. Once the iron has cooled down at the end of an ironing session, wipe the soleplate and around the steam holes to remove any burned fibers that may have collected around the steam holes.
What is the vertical steam function used for? How do I use it?
This function allows you to iron fabrics on a hanger. Set the iron temperature to the maximum position. Leave the item on a hanger and gently pull the fabric with one hand. Press the Steam Blast Trigger repeatedly and move the iron from top to bottom. NOTE: Never use the vertical steam function on an item being worn by anyone.
Why is the base blinking and the iron is not warm and won’t heat up?
The iron has an automatic shut-off. If the iron sits on the base idle for 30 mins, the unit will shut off. To reactivate, lock the iron to the base, pick it up and turn horizontally and then vertically. The iron will reheat in 8 seconds.
How can I avoid scratching the soleplate of my iron?
To avoid damaging the soleplate, always place your iron on the heel rest of its base, avoid ironing over abrasive items (buttons, zippers, etc.), and never clean your iron’s soleplate with abrasive or metallic pads.
What should I do to maintain my iron correctly?
After use, empty the tank, close the steam control, set the thermostat to minimum, and stand the iron upright or place it on the base. Use a damp soft cloth to wipe your iron and never use cleaners or solvents.
What water should I use in the iron? Use tap water to fill the Water Tank. In hard water areas, you can use a mixture of 50% tap water and 50% distilled or demineralized water. Do not use chemical additives, scented substances, or decalcifiers in the water.
What is the time frame for the Money-Back Guarantee?
The PowerXL Cordless Iron & Steamer is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect. We apologize for the misprint.
The PowerXL Cordless Iron & Steamer Deluxe is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5127 or email email@example.com for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
PowerXL Cordless Iron & Steamer Deluxe
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5127. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5127