What You'll Get
Reversible Grill/Griddle Plate
Temperature Control Dial
Griddle Recipe Book
Colors: Brushed Stainless Steel
Warranty: 90-Day Money-Back Guarantee
Power: 1500 Watts
Available at These Retailers:
- Ameri Mark Direct, LLC
- Bed Bath & Beyond
- Bluestem Brands Inc
- Do it Best
- Mason Companies
- Power Sales
- TJ Maxx
What is the time frame for the Money-Back Guarantee?
The PowerXL Indoor Grill is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect. We apologize for the misprint.
What can I use the PowerXL Indoor Grill & Griddle for?
Grill steaks, ribs, fish, veggies & so much more on the grill plate with flavorful char-grill marks. Use the griddle plate for perfect pancakes, crepes, eggs, and paninis.
Is this a reversible grill/griddle?
Yes! You get both an indoor grill and a griddle in one easy-to-use compact countertop design. Simply flip the grill plate over to use the multi-purpose griddle surface.
Are the cooking surfaces nonstick?
Yes, both the grill and griddle plates are coated with advanced nonstick coating.
How do you recommend I wash the components?
Wash the grill/griddle plate, drip tray, and base with a soft sponge and warm, soapy water. Do not use a steel wool pad or other abrasive cleaning tool as this can damage the nonstick surface of the grill/griddle plate. These components can also be cleaned in the dishwasher.
When should I preheat the PowerXL Indoor Grill & Griddle?
Always preheat the PowerXL Indoor Grill & Griddle before use.
Do you have any tips for use?
After cooking, always let the PowerXL Indoor Grill & Griddle cool for approximately 30 minutes before handling, cleaning, or storing.
Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using with a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”
The PowerXL Indoor Grill is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5129 or email firstname.lastname@example.org for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Indoor Grill
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5129. Refund requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5129