PowerXL Self Cleaning Juicer Product Image

PowerXL Self-Cleaning Juicer

Model: SHL96

What You'll Get

Power Base
Receptacle
Lid & Pulp Guard
Pulp Collector
Pusher
Blade/Filter
Cleaning Brush
Recipe Book

Specifications

Dimensions (WxDxH):   8.7” x 12.6” x 16.9”

Colors:   Brushed Stainless Steel

Warranty:   90-Day Money-Back Guarantee

Capacity:   2.1 Quarts

Capacity:  27.05 fl oz

Power:   1200 Watts

Settings:   3 Variable Speeds

Available at These Retailers:

  • Amazon
  • Target
  • Bluestem

FAQ'S

What are some of the benefits of juicing?

Juicing with the PowerXL Self-Cleaning Juicer can help unlock all the vitamins, minerals, antioxidants, and anti-inflammatories in all-natural fresh fruits and vegetables

What are the 3 speed settings for?

  1. Speed 1: Softer vegetables (berries, leafy greens, grapes)
  2. Speed 2: Medium hardness fruits and vegetables (apples, cooked beets)
  3. Speed 3: Hard fruits and vegetables (beets, carrots, sweet potato, ginger)NOTE: If you are juicing more than one type of fruit or vegetable, choose the speed based on the hardest fruit or vegetable being juiced.

What is the wattage?

1200 watts.

What is the RPM?

23,000 RPMs.

How does the Self-Cleaning Function work?

Use the Self-Cleaning Function after you have completed juicing or when you want to switch the flavor of your juice with minimal cleaning in between. To use the Self-Cleaning Function:

  1. Fill a container with at least 1 cup of water. Press the Self-Cleaning button.
  2. Pour water into the Chute while lightly pressing down on the Self-Cleaning button at least 3 times. Note: The Self-Cleaning button does not need to be pressed hard, just enough to engage the scraper and screen.
  3. The cleaning scraper will remove the leftover pulp from the screen.
  4. If you plan on using the pulp, remove the pulp from the pulp collector before using the Self-Cleaning function.
  5. After you are done using the juicer, take it apart, and clean the components.CLEANING TIP: The cleaning scraper moves up and down to clean. Pulp can get caught when the scraper slides up into its resting place. When washing the Juicer, press down on the Self-Cleaning button and be sure to clean around the scraper.

What is the time frame for the Money-Back Guarantee?

The PowerXL Self-Cleaning Juicer is covered by a 90-Day Money-Back Guarantee. Some instruction manuals may state we offer a 60-Day Money-Back Guarantee, but this is incorrect. We apologize for the misprint.

How do I remove the filter?

To remove the filter, pull it up and off the power base. The filter will detach easily.

The Juicer isn’t juicing. What can I do to fix this?

First check to see if you used the correct speed for the type of food you are juicing. Next, check to see if the Self-Cleaning button is pressed accidentally.

How do I remove the Self-Cleaning scraper?

The scraper can be removed by gently pulling the scraper from the top and pulling it off the top and the bottom of the juicer. It may be easier to press the button down to provide better access to the metal arm the scraper attaches to. There are metal pins helping to hold the scraper on. Make sure to not rip the holes when removing the scraper and to reattach the scraper at the holes when you put the scraper back on.

NOTE: The scraper should be removed and washed periodically.

Do you sell replacement parts or accessories?

Yes, the self-cleaning scraper, blade/filter, pulp collector, lid & pulp guard, receptacle, and pusher are available for purchase.

What is the best way to clean the filter?

To clean the filter, use a soft bristle brush to lightly brush any leftover pulp from the screen.

The spout drips juice after I am done juicing. What can I do to fix this?

Turn the spout face up to prevent drips. Make sure the spout is facing toward the receptacle when juicing or using the Self-Cleaning Function.

Guarantee

The PowerXL Self-Cleaning Juicer is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5150 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
PowerXL Self-Cleaning Juicer
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5150.

Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5150