PowerXL Smokeless Grill Product Image

PowerXL Smokeless Grill

Model: PG-1500FDR

How-To Videos

FAQ's

Where can I use the PowerXL Smokeless Grill?
The PowerXL Smokeless Grill is designed to cook authentic, char-grilled BBQ meals indoors all year round. On any day in any weather!

How does the PowerXL Smokeless Grill help keep my kitchen clean?
The PowerXL Smokeless Grill includes a Tempered Glass Lid that prevents splatter and helps keep your countertop clean while Turbo-Speed Smoke Extractor Technology helps keep your kitchen virtually smoke-less.

Is the unit easy to clean? Can I place it in the dishwasher?
Yes! The Grill and Griddle Plate are designed with Advanced Nonstick Coating, so nothing sticks the surface. There’s no soaking or scrubbing required afterwards. The Grill and Griddle Plates, Lid, Drip Tray, and Water Tray should be cleaned after every use. The Grill Plate, Griddle Plate, Drip Tray, and Water Tray can be placed in the bottom rack of the dishwasher or washed by hand. The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. The Heating Element should not get dirty due to it being covered by the Grill or Griddle Plates. If you do need to clean the heating unit, unplug the unit, allow it to cool completely, and wipe with a damp cloth.

How much can I cook on the PowerXL Smokeless Grill?
The PowerXL Smokeless Grill has a large 13.75” x 8” grilling surface. You can grill six burgers or four steaks at one time.

Does the PowerXL Smokeless Grill include a griddle for pancakes?
The unit is sold by multiple retailers. Packaging differs based on retailers. Please check the retail package retail website for what is included with the unit.

How does PowerXL Smokeless Grill transform into an electric skillet?
You can turn The PowerXL Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate.

How does the PowerXL Smokeless Grill help me cook healthier?
When cooking on the PowerXL Smokeless Grill, fat and oil drain away into the removable Drip Tray. Plus, Advanced Nonstick Coating means no added butter or oil is required.

Is there a secret to getting the griddle to heat up and cook evenly?
The unit must be assembled correctly for it to heat up. Make sure the arrow imprinted on the Drip Pan is pointing toward the heating element area.

Incorrect placement of the Drip Pan can cause the heating element not to work. Read your instruction manual for proper assembly of all the pieces.

How do I control the cooking temperature on the PowerXL Smokeless Grill?
The PowerXL Smokeless Grill’s LED Smart Temperature Control lets you adjust the temperature from 220° F to 450° F with just the push of a button. Heat is distributed evenly for perfect grilling without hot spots.

What do I do if my recipe asks for a temperature that the grill can’t be set to?
Use the temperature closest to what the recipe calls for. Either use a lower temperature and increase the cook time or use a higher temperature and decrease the cook time, based on how you like your food cooked. Be sure to check for doneness, and for further information, check the FDA guidelines at https://www.fda.gov/food/buy-store-serve-safe-food/safe-food-handling.

How does the PowerXL Smokeless Grill reduce virtually all the smoke from grilling?
The smokeless technology works by using the fan and filling the Water Tray with 1.5 cups water. If you do not use enough water in the Water Tray, greasy, sugary, or oily food may increase smoke output. Also, ensure your lid is completely sealed over the grill, as this helps contain smoke and seal in the flavor. Temperature, food type, fat content and marinade can increase smoke output. Finally, make sure to thoroughly clean the grill/griddle plates after each use.

Does the grill give food a grilled flavor? Does it have a smoky taste?
The PowerXL Smokeless Grill imparts the same flavor, texture, and markings as using an outdoor grill. Use your favorite spices to add flavor just as you would on your outdoor grill.

What type of utensils should I use to cook on the grill and griddle?
In order to preserve the nonstick surface, we recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.

What are the lines between the temperatures on the Temperature Dial?
These lines are for design purposes only.

Where are the Electric Fan and Fan Cover?
Both the Electric Fan and Fan Cover are already installed into the unit Base. These parts are not packaged separately.

Is the PowerXL Smokeless Grill PTFE & PFOA free/free of chemicals?
The PowerXL Smokeless Grill cooking surfaces have been tested and meet the recommended FDA standards for safe cooking.

Where is the grill manufactured?
The PowerXL Smokeless Grill is manufactured in China.

Do you have to put water in the water tray for it to be smokeless?
Yes. You must put about 1.5 cups of water in the water tray. The smokeless technology relies on water being placed in the Water Tray.

What is the time frame for the Money Back Guarantee?
The PowerXL Smokeless Grill is covered by a 90-Day Money Back Guarantee. Some instruction manuals may state we offer a 60-Day Money Back Guarantee, but this is incorrect. We apologize for the misprint.

Guarantee

Your order is covered by our 90-Day Money Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, your order number can be used as your return merchandise authorization number (RMA ). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.

If you have additional questions, You can email us at info@tvcustomerinfo.com Provide your name, address, phone #, order number and email address and question or call customer service at 1-973-287-5100 and request an RMA.

Return Address:
PowerXL Smokeless Grill
500 Returns Road
Wallingford, CT 06495

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5100