PowerXL Vortex Air Fryer Pro

Model: CM-005 / CM-006

FAQS

Can I prepare foods other than fried dishes with my appliance?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the appliance Recipe Guide.

Is the appliance good for making or reheating soups and sauces?
Never cook or reheat liquids in the appliance.

What do I do if the appliance shuts down while cooking?
As a safety feature, the appliance has an Auto Shut-Off device that prevents damage from overheating. Unplug and allow the appliance to cool down.
Plug back in and restart with the Power Button.

Does the appliance need time to heat up?
Preheating is needed when you are cooking from a cold start, add 3 mins. to the cook time to compensate.

Is it possible to shut off the appliance at any time?
Press the Power Button once.

Can I check the food during the cooking process?
You can check on the progress of the cooking cycle at any time. If you open the door, the cooking time and temperature should resume from where they left off when you close the door.

Is the appliance dishwasher safe?
Only the accessories are dishwasher safe. The appliance itself containing the heating coil and electronics should never be submerged in liquid of any kind or cleaned with anything more than a hot, moist cloth or nonabrasive sponge with a small amount of mild detergent.

What happens if the appliance still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact the retailer and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.

Can the door come off?
Yes. Removing the door will allow you to clean the appliance and windows more easily. Open the door slightly (about 1 in./2.5 cm from the closed position), and gently lift up on the door hinge. The joints will slide out. To reattach the door, position the door to be slightly open as before. Then, align the hinge so that the joins fall into the slots. Close the door. Do not clean the door in the dishwasher.

Guarantee

Your order is covered by our 90-Day Money Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, your order number can be used as your return merchandise authorization number (RMA ). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing and handling. You are responsible for the cost of returning the product.

If you have additional questions, You can email us at info@tvcustomerinfo.com Provide your name, address, phone #, order number and email address and question or call customer service at 1-973-287-5100 and request an RMA.

Return Address:
PowerXL Vortex Air Fryer Pro
500 Returns Road
Wallingford, CT 06495

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5100