SHAQ Air Fryer GLA Series 7QT Product Image

SHAQ Air Fryer (7QT)

Model: GLA-502S

What You'll Get

Basket
Grill Plate (Optional)
Recipe Book

Specifications

Color:   Stainless Steel

Warranty:   90-Day Money-Back Guarantee

Capacity:   7 Quarts

Power:   1700 Watts

Settings:   8 Cooking Presets

FAQS

What is the capacity?
7 quarts.

What is the wattage (power)?
1700 Watts.

How many quarts is the SHAQ Air Fryer? 
7 quarts.

What are the dimensions of the SHAQ Air Fryer?
7 qt.: 16” (D) x 12.2” (W) x 14.5” (H)

How long is the power cord?
The power cord is approximately 3 feet 7 inches (43″) long.

Can I adjust the cooking time manually?
Yes! You can manually program The Shaq Air Fryer to your chosen time and temperature. Alternatively, each Shaq Air Fryer has a number of one-touch pre-set functions.

Can I saute in it?
Yes! In the Shaq Air Fryer, you can air fry, roast, bake, steam, saute, and grill.

Can I put frozen foods in the SHAQ Air Fryer without defrosting them first?
Yes! You do not have to allow frozen foods to thaw before cooking in the Shaq Air Fryer.

Can I check the food during the cooking process?
You can remove the Basket at any time while cooking is in progress. During this time, you can shake the contents in the Basket if needed to ensure even cooking.

Why is the SHAQ Air Fryer useful?
The Shaq Air Fryer uses Rapid Air Technology to fry food using a whirlwind of super-heated air & little to no oil. You get a much healthier version of the same fried foods you love in just minutes. With very little clean-up time!

How do you fry chicken or fish in the SHAQ Air Fryer?
You can air fry almost anything in the Shaq Air Fryer. Our chefs have put together tons of amazing recipes to show you the wide range of foods that the Shaq Air Fryer can cook.

How do I clean the heating element?
Be sure the Shaq Air Fryer is unplugged and has cooled completely. Clean the heating element with a non-metal sponge and a small amount of non-abrasive soap. The heating element is not dishwasher safe.

Where is the vent located on the SHAQ Air Fryer?
The air inlet vent is located on the top of the unit. The air outlet vent is located in the back of the unit.

What comes with the SHAQ Air Fryer?
Your Shaq Air Fryer includes a recipe book ($20 value).

Can I bake or make other desserts in the SHAQ Air Fryer?
Yes! The Shaq Air Fryer replaces many of your baking tools.

Do I have to use oil?
It is not necessary to use oil to air fry. You may use oil as desired for flavor.

Is the SHAQ Air Fryer dishwasher safe?
The Fry Tray is dishwasher safe. All other components may be washed with a small amount of non-abrasive soap and a non-metal sponge.

Is the SHAQ Air Fryer non-stick?
The Shaq Air Fryer is coated with professional-grade non-stick coating.

How does the SHAQ Air Fryer work?
Rapid Air Technology fries food with a whirlwind of super-heated air (not oil or lard) for that great crispy-fried taste you love. Without all of the fat & calories!

Do I need to pre-heat the SHAQ air fryer?
You don’t have to wait around for the unit to heat up. The Shaq Air Fryer gets up to heat almost instantly. There’s no lengthy pre-heating process.

Guarantee Repairs?
If service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $19.99 to cover the return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492.

Should I place the unit on the stovetop?
Do not place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.

Countertop Advice
Before using your new appliance on any countertop surface, check with your countertop manufacturer or installer for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.

Guarantee

The Shaq Air Fryer is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.

Send the product to the following return address:
SHAQ Air Fryer
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5113. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5113