Colors:   Stainless Steel

Warranty:   60-Day Money-Back Guarantee

Capacity:   12 Quarts

Power:   1700 Watts

Settings:   10 Cooking Presets

Available at These Retailers: 

• ShopHQ

• SHAQ Air Fryer Pro Manual

• SHAQ Air Fryer Pro Quick Start Guide

• SHAQ Air Fryer Pro Favorites Recipe Book

• SHAQ Air Fryer Pro Dehydration Recipe Book

• SHAQ Air Fryer Pro Rotisserie Recipe Book

Can I prepare foods other than fried dishes with my SHAQ Air Fryer Pro?
You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods. See the SHAQ Air Fryer Pro Recipe Guide.

Is the SHAQ Air Fryer Pro good for making or reheating soups and sauces?
Never cook or reheat liquids in the SHAQ Air Fryer Pro.

Is it possible to shut off the Unit at any time?
Press the Power Button once to shut off the Unit.

What do I do if the Unit shuts off while cooking?
As a safety feature, the SHAQ Air Fryer Pro has an Auto Shut-Off device that prevents damage from overheating. If the Unit shuts off while cooking, allow the Unit to cool down. Then, remove the Power Cable from the outlet. Once the Unit is cool, plug the Power Cable back into the outlet. Restart the cooking process by pressing the Power Button. Always ensure that there are no other appliances using the outlet that is being used by the SHAQ Air Fryer Pro.

Does the Unit need time to heat up?
If you are cooking from a cold start, add 3 minutes to the cooking time.

Can I check the food during the cooking process?
You can open the door at any time to check food, rotate the Crisper Trays, or flip food if needed to ensure even cooking. Opening the door pauses the cooking cycle. Closing the door resumes the cooking cycle.

Is the SHAQ Air Fryer Pro dishwasher safe?
Only the accessories are dishwasher safe. The Unit itself, which contains the heating coil and electronics, should never be submerged in liquid of any kind or cleaned with anything more than a warm, moist cloth or nonabrasive sponge with a small amount of mild detergent.

What happens if the Unit still does not work after I have tried all the troubleshooting suggestions?
Never attempt a home repair. Contact the retailer or customer service and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.

Your order is covered by our 60-Day Money-Back Guarantee which starts upon the receipt of your order. If for any reason you would like to replace or return your product within 90 days of purchase, your order number can be used as your return merchandise authorization number (RMA ). With this RMA, you can return your items to the address provided below for a replacement and incur no additional processing and handling fees for the replacement unit or refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product.

If you have additional questions, You can email us at info@tvcustomerinfo.com Provide your name, address, phone #, order number, and email address and question or call customer service at 1-973-287-5100 and request an RMA.

Return Address:
SHAQ Air Fryer Pro
500 Returns Road
Wallingford, CT 06495

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5100