SHAQ Diamond Deep Fry Pan Product Image

SHAQ Diamond Deep 12″ Round Fry Pan

What You'll Get

Glass Lid

Specifications

Dimensions:   12″

Colors:   Copper, Black

Warranty:   90-Day Money-Back Guarantee

Features:

  • Diamond coating
  • Scratch-resistant
  • Heat resistant up to 850°F
  • Cerami-Tech non-stick coating

Available at These Retailers:

  • ShopHQ

FAQs

What is the size of the SHAQ Diamond Pan?
12″.

Is there a coating on the SHAQ Diamond Pan that burns off at first use?
No. As with all cookware, remember to wash with nonabrasive soap before first use.

Is the SHAQ Diamond Pan actual copper? Will the coating peel?
The SHAQ Diamond Pan is aluminum with copper-colored CeramiTech Diamond Non-Stick Coating that will not chip or peel.

What is the SHAQ Diamond Pan made of?
The SHAQ Diamond Pan is aluminum with CeramiTech Diamond Non-Stick Coating and a stainless steel induction plate. The nonstick coating is infused with thousands of real diamond crystals, creating faster heat conductivity with no hot spots.

How does the SHAQ Diamond Pan compare to other pans with a ceramic coating?
The SHAQ Diamond Pan’s ceramic coating is 33% harder and 66% more durable than regular ceramic-coated pans. The Pan heats up 30% faster than other pans with ceramic coating, the nonstick efficiency is 85% better than pans with standard ceramic coating, and the Pan is three times more durable than regular pans.

Can you cook on an open fire with the SHAQ Diamond Pan?
Although the Pan can be used on an open fire, it is designed for kitchen use.

Do I need to use any butter or oil?
The SHAQ Diamond Pan is the first of its kind designed with advanced CeramiTech Diamond Non-Stick Coating. There’s no need to add any extra butter, grease, or oil. For added

My meals cook much faster in the SHAQ Diamond Pan than in ordinary pans. What’s the secret?
You may find you don’t need to cook with the same high temperatures ordinary pans require. That’s because the SHAQ Diamond Pan has an innovative stainless steel induction plate built directly into the Pan. It distributes high heat quickly and evenly to the entire cooking surface.

Is the SHAQ Diamond Pan lined with tin or steel?
No, the SHAQ Diamond Pan is aluminum with a stainless steel induction plate on the bottom.

Do I need to polish the SHAQ Diamond Pan-like traditional copper pots and pans?
No, the SHAQ Diamond Pan is coated with CeramiTech Diamond Non-Stick Coating, which will not oxidize or tarnish like traditional copper pans that need frequent polishing.

How do I clean my SHAQ Diamond Pan?
We recommend you clean your SHAQ Diamond Pan by hand with water, mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may put it in the dishwasher.

Is the SHAQ Diamond Pan oven-safe?
Yes, it is heat resistant up to 850° F.

Does the SHAQ Diamond Pan contain PTFE or PFOA?
Absolutely not. The SHAQ Diamond Pan is free of both PTFE & PFOA.

What kind of utensils should I use with the SHAQ Diamond Pan?
To prevent scratching the coating, do not cut food on the SHAQ cookware using sharp utensils, such as forks, knives, mashers, or whisks, that can deteriorate the cooking surface.

How do I store the SHAQ Diamond Pan?
SHAQ Diamond cookware can be stacked using the flat-tempered glass lids. To stack the cookware, turn the pan’s lid over so that the lid’s handle is inside the pan. Another pan can be stacked on top of the lid. For best results, stack smaller pans on top of larger pans.

Are there any special safety precautions I should follow?
Always remember to use potholders, as the handle can get hot when on the stovetop and in the oven. If you received a lid, potholders should be used as well. When lifting the lid, divert your face and body from the pan as hot steam may escape.

Guarantee

The SHAQ Diamond Fry Pan is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund. The non-stick coating is covered by a 5 year to not blister, peel, or chip with normal home use.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
SHAQ Diamond
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5113. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number:  973-287-5113