SHAQ Grill & Press
What You'll Get
Top Grill Plate
Bottom Grill Plate
Inner Drip Tray
Outer Drip Tray
Warranty: 90-Day Money-Back Guarantee
Power: 1300 Watts
Temperature Settings: 2oo° F to 450° F
When is the top or bottom grill plate used?
The bottom grill plate can be used to brown or sear food. Generally, you cook food in this way with the lid open first. Then, when the food is adequately browned/seared, close the appliance’s lid and finish cooking from both sides.
Most of the recipes in the included cookbook use both the top and bottom heating elements. As you use the appliance and cook different types of food, you will learn how to make the appliance work best for you.
Where is the outer drip tray?
The drip tray is located along the bottom left side of the unit. The tray slides in and out. Be careful to put the tray in with the deep well going in first because the tray can be put in backward, which is the incorrect orientation, though it isn’t a perfect fit.
Inner Drip tray tips
The inner drip tray sits inside the base of the unit and surrounds the lower heating element. The inner drip tray can and should be removed after each use.
The inner drip tray should only fit in the base one way: with the hole for liquids over the hole in the base, which allows liquids to flow into the outer drip tray.
How do I remove the upper grill plate?
The upper grill plate is held in place by the lock at the top and by the tabs at the bottom. If you press the lock at the top and the grill will not come out, move the lid as if you were going to close the appliance while pressing the lock and the grill should unlock from the top of the lid.
The SHAQ Grill & Press is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email firstname.lastname@example.org for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
SHAQ Grill & Press
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5113. Refund requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5113