What You'll Get
Lid & Pulp Guard
Dimensions (WxDxH): 8.7″ x 13″ x 16.9”
Colors: Brushed Stainless Steel
Warranty: 60-Day Money-Back Guarantee
Capacity: 2.1 Quarts
Power: 1000 Watts
- 1 Speed
Available at These Retailers:
What is the best way to clean the filter?
To clean the filter, use a soft bristle brush to lightly brush any leftover pulp from the screen while running water over the filter.
Why is my Juicer clogged?
This may happen for a number of reasons:
1. If the fruit you are using is overripe.
2. If there is too much pulp in the filter. Turn the machine off, unplug it, then clean the filter.
3. If you are using fruits such as bananas or avocado. These fruits cannot be juiced in the Power Juicer. Add them separately to a blender for smoothies.
4. The spout may be blocked by a piece of pulp that may have passed through the filter causing the juice to collect in the receptacle and overflow. Turn the machine off, unplug it, wait for the blade to stop spinning, and inspect the spout. Clear the blockage so the juice can flow freely.
Can I put the whole fruit in the Juicer?
Yes, as long as it fits in the chute and does not have large pits or hard skins. We recommend juicing produce the way you would normally consume it with the exception of cooking. Before juicing any produce it is important to wash it thoroughly to remove dirt and pesticides.
Can I put whole fruits with large pits in the Power Juicer?
No, remove large pits such as mango, peach, etc., as they will damage the blade and possibly the unit.
Can I put all components in the dishwasher?
All components are dishwasher safe with the exception of the motor housing.
How can I make smoothies if milk, yogurt, ice, or bananas cannot be added to the Juicer?
The Juicer does not make smoothies, only fresh juice for smoothies. Add the fresh juicer with the smoothie ingredients separately into a blender.
Can I juice Ginger?
Ginger is very fibrous so care must be taken when juicing it. It is best to peel it and cut it into small, ½” or fewer pieces. Do not place large quantities of ginger into the chute at the same time. Clean the filter often when juicing large quantities of ginger.
Can I use wheatgrass in my Juicer?
Yes, it works best if you roll it up in something leafy such as spinach, and follow with something juicy such as pineapple. If you choose to juice wheatgrass alone just roll it up and insert it
Can I use cherries whole in my Juicer?
No, remove the pits prior to juicing. A quick, easy way to do this is by using a cherry pitter.
Can I use grapes with seeds and stems?
Yes, we recommend you wash them thoroughly prior to juicing.
Can I put a rind of the melon in the Juicer?
Yes. This is a personal preference. We recommend you wash them thoroughly prior to juicing
Can my Juicer be used as a food processor? Is there a special attachment I need?
No, it is not a food processor and there is no attachment that turns the Juicer into a food processor. However, the Juicer leaves behind pulp from the fruits and vegetables that are used to cook with or freeze to make delicious frozen treats. Use the pulp to make healthy sauces, salsas, dips, muffins, and more.
Why won’t the power turn on?
First, check that the switch is in the on position. Then, check that all parts are assembled properly. The unit has a built-in safety device that will not let the motor turn on if not assembled properly. The Power Juicer also has a built-in Thermal Cut Off Safety Switch. If the machine was running, then shut down due to accidental overheating, then there is a 10 minute cooling time before the machine will restart. This helps to protect the motor from seizing.
The SHAQ Juicer is covered by a 60-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email firstname.lastname@example.org for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5113.
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at email@example.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5113