Shaq Smart Cooker Product Image

SHAQ Smart Cooker (6.8QT)

Model: MFC6-Y02

What You'll Get

Glass Lid
11" Pan
Drip Tray
AC Cord
Recipe Book

Specifications

Dimensions (WxDxH):  13.5 x 12.5 x 7

Colors:   Purple, Red, Black

Warranty:   90-Day Money-Back Guarantee

Capacity:   6.8 Quarts

Power:   1300 Watts

Temperature:   100º F – 450º F (38º C – 232º C)

Display:   LED

Settings:   16 Cooking Presets

Available at These Retailers:

  • Shop HQ

FAQs

Can I use any type of pan to cook in my Shaq Smart Cooker?
No, use only the original Deep Square pan with induction base!

Does the appliance get hot?
The Shaq Smart Cooker itself barely gets warm, except directly beneath the cooking vessel. As soon as the cooking vessel is removed from the Smart Cooker the element turns off and automatically cools down. However, the surface just beneath the pot takes a bit more time to cool. Avoid touching it.

Does induction cooking require special techniques?
You will need to familiarize yourself with the settings used for different purposes. A common problem for new users is that in the beginning, they may overcook food as they don’t realize how much heat is generated so quickly. If you are new to induction cooking, we recommend practicing by boiling a pot of water. Repeat this several times with different levels of water on different heat settings. You will soon get a good feel for how quickly the pot heats up. This absolutely can change the way you cook – if you are busy and you need to attend to another task, you should set the appliance to OFF until you return. When you return, the Pan heats up instantly.

Guarantee

The Shaq Smart Cooker is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.

Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.

Return Policy:
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with:

  1. Your name
  2. Mailing address
  3. Phone number
  4. Email address
  5. Reason for the return
  6. Proof of purchase or order number
  7. Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package

Send the product to the following return address:
Shaq Smart Cooker
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5113. Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

Customer Care

Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at info@tvcustomerinfo.com and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.

For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.

Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST

Contact Us: English and Spanish
Phone Number: 973-287-5113