SHAQ Smokeless Grill & Press
What You'll Get
Top Grill Plate
Bottom Grill Plate
Inner Drip Tray
Outer Drip Tray
Dimensions (WxDxH): 12.7” x 13.2” x 6.1”
Colors: Stainless Steel
Warranty: 90-Day Money-Back Guarantee
Power: 1300 Watts
Temperature: 140° F – 450° F (60° C – 232° C)
Display: LED Display/Push Button
Available at These Retailers:
- Sam’s Club
- Shop HQ
Where can I use my Shaq Smokeless Grill & Press?
The Shaq Smokeless Grill & Press is designed to cook authentic, char-grilled BBQ meals indoors all year round. On any day in any weather.
How does the Shaq Smokeless Grill & Press help keep my kitchen clean?
The Shaq Smokeless Grill & Press’s smoke-eliminating technology helps keep your kitchen virtually smokeless.
Is the unit easy to clean? Can I place it in the dishwasher?
Yes! The Grill Plates are designed with Advanced Nonstick Coating, so nothing sticks to the surface. There’s no soaking or scrubbing required afterward. The Grill Plates and Drip Tray should be cleaned after every use. The Grill Plates and Drip Tray can be placed in the bottom rack of the dishwasher or washed by hand. The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. The Heating Element should not get dirty due to it being covered by the Grill Plates. If you do need to clean the heating unit, unplug the unit, allow it to cool completely, and wipe with a damp cloth.
How much can I cook on the Shaq Smokeless Grill & Press?
The Shaq Smokeless Grill & Press has a grilling surface large enough to fit 4–6 burgers.
How does the Shaq Smokeless Grill & Press help me cook healthier?
When cooking on the Shaq Smokeless Grill & Press, fat and oil drain away into the removable Drip Tray. Plus, Advanced Nonstick Coating means no added butter or oil is required.
Does the grill give food a grilled flavor? Does it have a smoky taste?
The Shaq Smokeless Grill & Press imparts the same flavor, texture, and markings as using an outdoor grill. Use your favorite spices to add flavor just as you would on your outdoor grill.
Is a griddle available?
We do not have griddle plates available for this unit.
What type of utensils should I use to cook?
In order to preserve the nonstick surface, we recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.
When do I turn off the top grill plate?
When cooking foods that don’t require cooking from the top portion of the grill. Eggs, open-faced sandwiches, or food that shouldn’t be compressed.
Are there best practices to using the Fan Button?
The user can control the use of the fan. Our chefs turn the fan on for all cooking except for preheating. The fan should be used when cooking anything with grease and or smoke. You can leave the fan on after cooking to remove any remaining smell.
Will the appliance work with 220 voltage or convertor?
“The appliance will not work with 220 volt power supply and should not be used with a converter. Using with a converter could damage the appliance, the converter, and the outlet. Using a converter will invalidate the guarantee and any protection plan policy.”
The SHAQ Smokeless Grill & Press is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy:
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
If for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email email@example.com for any additional questions. Pack the product carefully and include in the package a note with:
- Your name
- Mailing address
- Phone number
- Email address
- Reason for the return
- Proof of purchase or order number
- Specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package
Send the product to the following return address:
SHAQ Smokeless Grill & Press
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5113.
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.
Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us at firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 am – 8 pm Monday- Friday.
For your convenience, you can check your order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST
Saturday and Sunday: 9:00 AM – 5:00 PM EST
Contact Us: English and Spanish
Phone Number: 973-287-5113